About The Role
depot Operations Support to join our Basildon team! Were leading the logistics revolution, powering deliveries across the UK for some of the nations biggest high-street and online brands. Our depots are the backbone of our operation, ensuring seamless logistics and top-notch service for our customers. Whether youre handling parcels, coordinating routes, or managing depot operations, you will play a key role in maintaining our high standards and efficiency.
As an integral part of the InPost team, you will collaborate closely with colleagues to understand and meet the needs of customers and suppliers, ensuring smooth communication and efficient service delivery. You will manage customer enquiries, support procurement activities, and maintain accurate data to facilitate seamless operations. In addition, you will produce timely weekly and monthly reports, assist with general administration, and handle ad hoc tasks as needed. By investigating and resolving customer queries promptly, you will help uphold InPosts commitment to excellent customer service and operational success.
This role offers the chance to contribute meaningfully to a dynamic company dedicated to delivering outstanding service and continued growth.
Location: Yodel, Units 1-5 Watkins Close, Basildon, Essex, SS13 1TL
Shift Pattern: Monday, Tuesday, Wednesday, Friday & Saturday
Hours: 08:00am - 16:30pm
Salary: £25,396.80 per annum
What Youll Be Doing
* Working closely with the operational team to help manage driver resource
* Pre-briefing drivers to ensure daily KPIs are met
* Dealing with customer enquiries Online
* Provide timely, quality, and accurate information
* General administration duties
* Support with any other ad hoc tasks
What We Need From You
* Proficient knowledge of Microsoft office, particularly words processing and spreadsheet skills
* Customer Service oriented
* Good written and verbal communication skills
* Able to work under pressure
* Team player
* Problem Solving
* Excellent time-management skills
* Ability to communicate effectively at all levels
* Accuracy
Perks of the job
* We love to reward our people for the great work they do
* Build a secure future with a competitive Pension Scheme
* Peace of mind with Life Insurance
* Stay active with our Cycle2Work scheme
* Get the support you need with our Employee Assistance Program
The InPost Process
We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if wed like to take you to the first stage. Throughout our process, you will get the opportunity to meet a cross-section of our friendly team members to get a sense of our culture, and a good understanding of the role, team and business. Your talent partner will guide you through each stage. At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.
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