About the Role
Reporting to the Spare Parts Manager, the Spare Parts Coordinator will be responsible for the quotation and sales of all spare parts as required by customers. This role involves close collaboration with peers and key stakeholders to solve problems, enhance performance, and achieve business targets while maintaining high levels of customer satisfaction.
The successful candidate will be expected to maximise sales revenue and demonstrate a strong commitment to exceeding both internal and external customer expectations. Key to success in this role is the ability to drive continuous improvement processes and ensure a smooth transition from customer order to delivery. The role also includes providing administrative support to the department and assisting with visa and travel coordination, procedure updates, and mobilization campaigns.
About the Company
We deliver equipment and solutions to the upstream oil and gas industry for the separation and treatment of oil, gas, solids, seawater, and produced water. We provide solutions, hardware, and services to develop, build, and operate onshore and offshore energy production systems—primarily for conventional oil and gas production.
Expanding on these capabilities with our experience enables low-carbon energy production, including emission reduction, carbon capture, and hydrogen processing.
What We Offer
1. Opportunity to work in a collaborative and innovative team environment
2. Involvement in projects that contribute to both conventional and low-carbon energy production
3. Professional development and training opportunities
Key Responsibilities
4. Manage quotation and sales processes for spare parts
5. Provide timely and accurate quotations and supportive information to clients
6. Follow up on quotations and notify clients of any delays courteously
7. Ensure accurate and proactive order processing and tracking
8. Collaborate with the Procurement, Projects, and Finance departments to expedite orders and resolve issues
9. Report on sales KPIs, analyse sales data and trends
10. Maintain and update ERP (Oracle/SAP) and CRM systems
11. Support procedural updates and assist in flowchart documentation
12. Engage in other activities as requested by the Spare Parts Supervisor
Qualifications & Skills
13. Degree qualification (preferable but not essential)
14. Experience with ERP systems such as SAP or Oracle
15. Computer literacy including Microsoft Excel, Word, and Outlook
16. Data analysis and reporting capabilities
17. Working knowledge of CRM systems and Oracle/ERP development
18. Experience with Parts Numbering systems (advantageous)
Interpersonal Skills
19. Strong customer focus (internal/external)
20. Collaborative mindset with peers to solve problems
21. Effective time management and priority setting
22. Excellent communication skills (oral and written)
23. Analytical and systematic, with attention to detail within broader contexts
24. Ability to manage and prioritise multiple deadlines
25. Confident and professional in presentations and written communications
26. Keen to advance within the organization
27. Diplomatic in negotiations and decision-making under ambiguity
Why Join Us
Join our Global Family
At NOV, we are committed to supporting your personal, financial, and professional wellbeing. Our comprehensive benefits package includes:
Health & Wellbeing
28. Private Medical Insurance
29. Employee Assistance Programme (EAP)
Finance & Protection
30. Pension Plan
31. Income Protection
32. Life Assurance
33. Personal Accident Coverage
Flexible Benefits (via salary sacrifice options for you and your family)
34. Dental Insurance
35. Healthcare Cash Plan
36. Partner Life Assurance
37. Critical Illness Cover
38. Retail Vouchers
39. Gym Membership
40. Cycle to Work Scheme
41. Travel Insurance