Join our team at Corton, part of the Warner Hotels Group. This 181-bedroom coastal chalet-themed hotel is set on the Suffolk coast with a relaxed holiday atmosphere.
Take the lead in crafting engaging entertainment programmes across two hotels, maximising revenue through innovative experiences and consistently high operational standards.
At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here,you’refree to be yourself, make an impact, and thrive in a tight-knit team that createstruly uniqueguest experiences.
At Warner Hotels,we’remore than just a place to stay,we’rea place where guests come to make memories, discover new experiences, and feeltruly caredfor.
As Cluster Deputy Entertainments Manager,you’llplay a crucial role in bringing that magic to life.
Role Purpose
TheCluster Deputy Entertainments Managerwill lead and manage entertainment operations across two hotels, ensuring all activities and performances meet brand standards and enhance the guest experience. This role will drive commercial success through engaging events and collaborate with senior leadership and Hub teams to develop and deliver entertainment strategies. They will overseelabourplanning,healthand safety compliance, andmaintainoperational efficiency. Recruit, train, andretainteam members while fostering a culture of excellence and collaboration. The role will ensure financial control andmaximiserevenue through innovative programming,actingas a strategic leader, guaranteeing every guest interaction reflects quality, creativity, and attention to detail.
Responsibilities
* Operational Delivery:Oversee daily entertainment operations across both hotels, ensuring seamless execution of all activities, in-house team and resident band performances, and external artist shows in line with brand standards.
* Sales and Commercial Execution:Drive on-site revenue through engaging entertainment, events, and activities that support holiday sales, retail performance, andadditionalrevenue streams, working closely with relevant leadership teams.
* Entertainment Leadership:Manage entertainment delivery and calendar development in partnership with the GM, HOD, andthe Hubteams, ensuring all events meet brand standards and guest expectations. Communicate effectively with artists and agents to meet technical and contractual requirements and providetimelyfeedback tothe Hubteams. Fully utilise the Deputy Cluster Entertainment Manager to support leadership duties across both sites.
* Labour and Rota Management:Forecast and produce efficient rotas, controlling labour costs whilemaintainingcoverage to deliver service excellence. Manage own time and location based on operational demand.
* Guest Experience and Complaint Resolution:Deliver memorable experiences, including GEMS visits, and resolve guest concerns promptly to protect brand reputation and foster loyalty. Apply brand standards while recognising differences between each hotel’s guest experience.
* Compliance and Safety:Ensure full adherence to health and safety requirements across all entertainment and activities, including documentation, team training, and administration. Maintain technical equipment, props, costumes, and scenery in safe working order.
* People Management and Retention:Recruit, train, develop, and performance manage team members across both hotels. Foster teamwork, morale, engagement, and succession planning tomaintainretention. Take responsibility for developing the Deputy Cluster Entertainment Manager.
* Deputising and Collaboration:Manage rotas and collaborate closely with HUB teams, visiting artists, AEP performers, Sales, Events, HR, and Marketing tomaintainbrand standards and business continuity.
* Continuous Improvement and Strategy:Identifyoperational efficiencies and service improvements across entertainment and activities. Pilot commercial and guest experience initiatives, scaling successful practices within HUB parameters.
* Governance:Operatewithin approved financial sign-off limits and procurement processes. Escalate issues beyond delegated authority to the Head of Operations.
Behaviours, Skills & Experience
* Strong understanding of branded entertainment concepts and delivery within hospitality settings (hotels, cruises, or similar environments).
* Knowledge of guest engagement strategies and activity programming.
* Awareness of Health and Safety standards relevant to entertainment and hospitality operations.
* Ability to lead and motivate a diverse team of entertainers and activity hosts.
* Strongorganisationalskills toprioritisetasks across two hotels with differing propositions and guest profiles.
* Excellent written and verbal communication skills for clear interaction with guests and team members.
Ready to discover your glow?
Be part of something more than a hotel — where your personality shines and your ideas matter.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you mayrequire, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If yourequireanyassistanceorreasonable adjustments while applying, pleaseldon'thesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CV’s from agencies will not be considered
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