Retail Sales Manager
Location:
Kent
Salary:
£45,000 – £50,000 (DOE) + lucrative commission / bonus structure
Employment Type:
Full-time, Permanent Monday to Friday
About the Client
KBB Recruitment are representing a well-established, high-quality interiors and retail business with over 20 years of industry experience. This is an exciting opportunity to join a reputable company known for delivering premium products, excellent customer service, and strong commercial performance.
About the Role
This role offers the successful candidate the opportunity to lead the retail sales function, driving commercial performance across the showroom while developing and managing a high-performing team. You will take ownership of sales targets, conversion, CRM discipline, and overall showroom standards, ensuring a consistently high-quality customer experience.
This is a hands-on commercial leadership role requiring strong accountability, team management, and the ability to identify and resolve performance issues quickly and effectively.
Key Responsibilities:
Team Leadership & Performance Management
Lead, manage and develop the showroom sales team to consistently high standards
Set clear expectations for performance, behaviour, follow-up and professionalism
Coach team members to improve conversion, product knowledge and sales performance
Address performance issues and inconsistencies promptly
Manage daily showroom structure, cover and organisation
People Management & Standards
Lead and support operational staff including warehouse and delivery teams
Maintain high standards across attendance, attitude, pace and accuracy
Promote a disciplined and accountable working culture
Ensure strong cross-department collaboration (Retail, Projects, Operations, Accounts, Marketing)
Retail Sales Performance
Drive retail revenue and ensure targets are achieved
Monitor conversion rates, margins, average order value (AOV) and pipeline quality
Ensure disciplined follow-up and proactive sales activity
Develop and manage new outbound sales opportunities
Maintain visibility and control of sales performance across the team
Customer Experience & Showroom Standards
Ensure exceptional customer experience across all showroom interactions
Lead by example through personal client engagement and meetings
Manage high-value or complex customer relationships where required
Maintain showroom presentation, displays and product updates to a high standard
Support showroom events and new product introductions
Process, CRM & Operational Alignment
Ensure strict CRM and sales process compliance across the team
Maintain accurate quoting, handover and sales documentation standards
Use data and reporting to manage performance and pipeline health
Provide regular updates and reports on performance and pipeline
Reduce friction between retail, operations and accounts teams
Requirements / Skills:
Proven experience in retail sales management, ideally within KBB, interiors or design-led environments
Strong commercial awareness with experience of working to targets
Confident leadership style with the ability to motivate and develop a team
Highly organised with strong attention to detail
Ability to manage multiple priorities in a fast-paced environment
Strong CRM and process discipline
Customer-focused with excellent communication skills
Ability to identify issues early and take decisive action
What’s on Offer:
Competitive salary of £45,000 – £50,000 DOE
Lucrative commission / bonus structure
Full-time, permanent position
Opportunity to lead a key retail function within a well-established business
Strong focus on professional development and team leadership
Supportive and collaborative working environment
Long-term career progression opportunities
How to Apply
To apply, please send your CV and a brief covering note to
or contact Amber on (phone number removed).
KBB Recruitment are acting as the employment agency for this position