Pinnacle Group is seeking a Housing Assistant to provide comprehensive support and administrative services for regional and area housing teams. The role involves responding to service families, internal, and external stakeholders.
This is a hybrid role which may include travel to other areas. Working hours are Monday - Friday, 8.30am - 4.30pm.
Our Home Services team plays a vital role within Pinnacle Service Families, managing 49,000 military family homes on behalf of the Ministry of Defence. We are committed to advocating for Service Families in all we do.
Who We Are
Pinnacle Group is a leading UK private-sector provider of housing and neighbourhood services, managing communities where people live, learn, work, and play.
We are a people-first organization with a values-driven culture that has persisted for over thirty years, emphasizing how we treat our employees and customers.
Who We’re Looking For
We seek someone who aligns with our values of Trust, Respect, Involve, Challenge, and Deliver Excellence. The successful candidate will be committed to maintaining the confidence of our clients and communities.
Key Responsibilities
* Follow up on unresolved issues from the occupancy cycle (voids), ensuring pre-move-in items are completed by RAMS if the Housing Officer is unavailable.
* Coordinate and monitor Housing Officer appointments, including short-notice changes and long-term planning, liaising with the area manager and stakeholders.
* Support management and allocation of garages.
* Maintain up-to-date local information for families to enhance their living experience and familiarity with new areas and facilities.
* Keep accurate records in operational systems and templates.
Key Requirements
* Ability to work effectively in a fast-paced, front-line housing management environment, handling complex issues and priorities.
* Proficiency in producing clear, professional reports for diverse audiences.
* Ability to make accurate, timely decisions under pressure.
* Skills in data interpretation and performance analysis to identify issues and solutions.
* Strong interpersonal and communication skills at all levels, both individually and in groups.
Our Offer
We value diversity and welcome applications from all backgrounds, especially those reflecting the communities we serve, including ex-armed forces personnel and their families.
Joining Pinnacle means becoming part of an inclusive culture that supports your growth and career development through learning opportunities.
We offer a range of benefits, including additional leave, pension plans, and retailer discounts, depending on your role and business area.
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