Availability Window
Sun–Sat: 07:00–22:00 (all days).
Shift Leader rate of pay starts from £15.59 an hour. Additional payments may also apply depending on location.
Minimum guaranteed hours are 16 per week, with the option to work as few as 12 hours if desired.
Responsibilities
* Work in a fast‑paced retail environment, ensuring the store is clean, well‑stocked and exceeds customer expectations.
* Take ownership of running duty shifts, coordinating the team to deliver each day’s priorities and schedule.
* Provide customer service by listening to shoppers, assisting them to find products, and ensuring a pleasant experience.
* Guide and support colleagues in‑store, maintaining a safe and welcoming environment.
* Lead from the front and set a great example for colleagues.
* Maintain an excellent understanding of store performance and assist managers in delivering actions that improve operations.
* Open and close the store, complete duty cover, ensure decisions support safety.
* Be the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
* Coordinate store improvements, remove obstacles to service, and uphold health & safety procedures.
* Recognise and celebrate colleagues providing great service to strengthen team morale.
* Provide clear communication to keep the team up to speed on any changes or updates.
* Support managers in coordinating seasonal, community and charity events.
* Build a positive inclusive team atmosphere that encourages everyone’s best work.
* Remain flexible, comfortable taking the lead, taking decisions, and handling change to meet customer and colleague needs.
* Continuously seek ideas and opportunities to improve service for customers, communities, and the planet.
Eligibility & Requirements
* Must be 18 or over.
* Experience in a fast‑paced retail setting preferred.
* Ability to operate store in early or late shifts (before 6:15 am or after 9:45 pm) if required.
* Strong communication skills and willingness to lead a team.
* Commitment to health and safety standards.
Benefits
Flexible discounted shopping, career progression opportunities, and a supportive inclusive workplace.
We are proud to have been accredited Disability Confident Leader and are committed to providing an inclusive and accessible recruitment process.
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