Are you an experienced Service Manager with a strong engineering background, ready to lead and develop a dedicated team?
We are looking for a proactive and hands-on Service Manager to take full responsibility for our client’s Service Department, supporting a wide range of agricultural and process industry customers across the UK.
This is a fantastic opportunity to play a key leadership role, driving efficiency, profitability, and customer satisfaction within a well-established engineering business.
Your Key Responsibilities:
Lead, manage, and support a team of Refrigeration Service Engineers and administrative staff.
Plan, schedule, and allocate all service, maintenance, installation, and breakdown work.
Manage the service rota and call-out system to ensure excellent customer coverage.
Build and maintain strong, long-term customer relationships.
Monitor department performance, control costs, and manage profitability.
Ensure full compliance with Health & Safety, FGas regulations, and company procedures.
Recruit, train, and develop team members to achieve high performance.
Identify new service opportunities and contribute to business growth.
Drive continuous improvement in processes and customer service standards.
What We're Looking For:
Proven experience successfully managing a service department, ideally within refrigeration, HVAC, or a related engineering field.
Strong leadership and people management skills with the ability to motivate a team.
A technical understanding of refrigeration, HVAC, or dairy processing systems; a hands-on engineering background is highly desirable.
Commercial acumen with experience managing budgets, costs, and profitability.
Exceptional communication and customer relationship skills.
A full UK driving licence is essential.
What We Offer:
A competitive salary, enhanced by a performance-related bonus scheme.
A fully expensed company vehicle, phone, and laptop.
A supportive and collaborative working environment where your contribution is valued.
Genuine opportunities for career progression and personal development.
Ongoing investment in your technical and management training