Overview
Location: Midlands / North West
Hours of work: 37.5
Contract Type: Permanent
We are seeking a People & Culture Manager to provide practical, expert guidance on people practices across the organisation, acting as a trusted advisor to leaders and managers.
This role plays a key part in resolving employee relations matters, supporting organisational change, and ensuring people-related decisions align with organisational values, policies and UK employment legislation.
Job Description
We are looking for an experienced P&C professional who can build strong relationships, maintain a visible on-site presence, and work collaboratively with Centres of Excellence to embed people solutions.
The role supports a culture of unity, responsibility and quality, while helping managers confidently navigate a wide range of People & Culture processes and challenges.
Additional Information
* Travel is required, with visits to client sites 2–3 days per week (covering the North of England and with occasional site visits in Scotland).
* A full driving licence is required due to the travel requirements of the role
Key Responsibilities
* Advise, coach and support management teams on all People & Culture matters
* Lead employee relations case management, including grievances, disciplinaries, investigations and hearings
* Support organisational restructures, service remodelling and TUPE activity in collaboration with relevant Centres of Excellence (CoEs)
* Engage and liaise with trade unions where required, working alongside the ER Centre of Excellence
* Provide policy and procedure guidance to managers to ensure compliance and minimise organisational risk
* Implement and embed centrally led People & Culture initiatives and annual cycle activities
* Collaborate with Centres of Excellence to deliver people solutions through structured project and change management
* Maintain a visible and regular on-site presence across client locations
About You
* Proven experience managing a broad portfolio of People & Culture activities, including employee relations, change management and policy development
* Strong, up-to-date knowledge of UK employment legislation and its practical application
* Experience supporting organisational change, including restructures and TUPE transfers, with effective union engagement
* Skilled in handling complex ER issues and facilitating constructive, outcome-focused conversations
* Experience designing, implementing and embedding People & Culture initiatives aligned to business strategy
* Confident providing clear, pragmatic and commercially balanced advice to managers and employees
* Strong coaching capability, supporting performance improvement and professional development
* Demonstrable ability to build trusted, productive relationships across all levels of the organisation
* Clear and confident communicator, able to manage sensitive and complex situations with credibility
* Degree-educated, CIPD qualified OR qualified by experience
All candidates must be able to obtain BPSS Security Clearance. Click here for info: BPSS Check
The Company
ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.
As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.
Join ISS and be part of something bigger.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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