Contract: Permanent Hours: 37.5 hours per week, Mon-Fri Contractual base: Chipping Sodbury or Tewkesbury Closing date: Tuesday 28 April 2026 Are you an experienced co-ordinator, preferably with a background in housing? Are you ready for a new opportunity where you can help keep customers, their families, and homes safe? If so, Bromford Flagship LiveWest has a place for you. As a defects co-ordinator, you’ll play a crucial role in delivering a reliable defects rectification service. You’ll serve as the main point of contact for internal and external customers, collaborating with site teams and sub-contractors to resolve defect issues in accordance with contractual requirements and performance standards. As the first point of contact for customers, you will provide first-class customer service while resolving defects in their new homes. You’ll collaborate closely with the construction team and other internal departments to share information quickly and efficiently. Your role will involve basic defect diagnosis, seeking technical assistance when necessary, and raising and closing works orders on Bromford’s systems. You may also be required to occasionally complete site visits to gather further details. You’ll coordinate and attend end-of-defects inspections, manage correspondence, and work with external stakeholders to ensure defect resolution is completed promptly. Additionally, you’ll gather and report data to support service delivery and assist the Customer Care Manager, whilst also participating in projects aimed at enhancing systems and processes for continuous improvement. This role is full time and permanent. You’ll be based form our office in Chipping Sodbury or Tewkesbury and will visit customers homes or development sites at least once per month. Regular home working is available once you are up to speed. You will have: Experience in customer service or housing / construction environments Problem-solving skills with the ability to take ownership of issues and follow them through to resolution Commitment to delivering exceptional customer service Strong relationship-building skills across multiple teams, both internal and external Excellent communication skills and a collaborative approach A flexible mindset and willingness to go above and beyond Proficiency in Microsoft, including a good working knowledge of Excel A full driving licence and access to a vehicle is required Your previous experience may be in roles such as customer care coordinator, customer improvement coordinator, repairs handler, repairs administrator, defects administrator, new homes administrator, asset management coordinator, amongst others. Closing date for applications is Tuesday 28 April. Please note: The advert may close before the deadline if we receive sufficient interest and recommend you complete your application as soon as possible.