Operational services administrator

Operational Services Co-Ordinator Location: Rochdale Salary: £27,100 Are you an organised Administrator who thrives in a fast-paced environment? Do you enjoy managing multiple tasks, coordinating with different stakeholders, and ensuring everything runs smoothly behind the scenes? Are you looking for a role where your attention to detail and organisational skills can make a real impact? If so, we have an exciting opportunity to join Marston Holdings as an Operational Services Co-Ordinator within our Criminal Fines and Road Traffic department. This is a key administrative and coordination role, ideal for someone who takes pride in delivering accurate, high-quality support in a structured and busy environment. You'll play an important part in the day-to-day running of operations, managing case-related administration, handling inbound and outbound calls, updating case management systems, and working closely with clients, enforcement agents, and internal teams to ensure cases progress efficiently. Key Responsibilities: Managing electronic case updates and maintaining accurate records Responding to enquiries from enforcement agents and clients in a timely and professional manner Coordinating the removal of goods and liaising with key partners Carrying out audits and providing performance reports to management Working towards individual and team targets while adhering to procedures and controls About You: Strong administrative and organisational skills Excellent attention to detail and effective time management Clear, professional communication skills A proactive team player with the ability to work independently Previous experience is desirable but not essential — full training will be provided What We Offer: Hybrid working Healthcare Cash Plan A wide range of staff benefits to suit your lifestyle, including retail, travel, and wellbeing discounts Life insurance Competitive annual leave entitlement Cycle to Work scheme Enhanced maternity and paternity packages (subject to eligibility) Pension contributions 37.5 hours per week, with set shifts between 6am–6pm, including occasional Saturdays A clear progression pathway with opportunities to increase your earnings If you are a proactive team player with strong organisational and communication skills, we would love to hear from you. Marston Holdings Limited is a parent company made up of eight specialist brands operating across key areas of our business. We are the UK’s largest judicial services provider and pioneers in clean air technology, delivering market-leading, technology-enabled solutions to local and central government, utilities, and the private sector. All new starters will be subject to Disclosure and Barring Service (DBS) clearance. Employees are also expected to notify the company of any changes to personal circumstances. We are proud to be an equal opportunities employer and welcome applications from all suitably qualified individuals, regardless of gender identity or expression, ethnicity, nationality, religion or belief, age, sexual orientation, disability, or any other protected characteristic. INDHP