Overview
We are very excited to be hiring for an Account Executive to join our Account Management team. Located within an easy commute from our central-Oxford office allowing for hybrid working, you will be managing the execution of allocated regional accounts, helping to ensure quality, consistency and on-time delivery.
Contract type: Permanent
Salary: £27,000 - £30,000 pa DOE
Hours of work: Monday to Friday, 37.5 hours / week (08:00-16:30 or 08:30-17:00 or 09:00-17:30)
Place of work: hybrid (home and Oxford office)
You will liaise with other departments, working with the Marketing team on delivering effective communication to your clients, the Product Development team to feedback and develop our tech capabilities, and the Sales & Innovation team to support any opportunities for growth and added value.
Key role responsibilities
Stakeholder management & Relationship building:
1. working with the AM to ensure expectations of stakeholders are met
2. maintaining detailed project documentation
Strategy & Growth:
1. supporting the AM in the delivery of the project strategy
2. monitoring activity data to review growth
Objectives handling:
1. identifying key stakeholders’ objectives and challenges, and developing robust recommendations to achieve or overcome these
Reporting & Analysis:
1. creating bespoke reporting including monthly reports to clients
2. working with the Tech team to ensure any Mode reports are set-up correctly
Client Satisfaction:
1. working with the Marketing team to ensure surveys go out to all key users
2. collating and interpreting survey results
3. working with AM to develop action plan and creation of case studies
4. ensuring successes are shared with client and key users
Problem solving & risk mitigation:
1. supporting the AM in their problem-solving activities
2. monitoring projects and sharing any trends or concerns to mitigate risk
Combination of skills we are looking for
* Planning and organisation: managing tasks simultaneously, accurately, and according to priority.
* Excellent attention to detail
* Good working knowledge of Excel
* Excellent communication and relationship building skills
Behaviours that will help you succeed in this role
Proactivity:
* be proactive rather than reactive; plan, add value, solve problems
* ability to manage up
* results-driven, self-motivated, flexible, and resilient
Ownership & accountability
* taking accountability for your work
* seeking out advice from best-placed people to help shape solutions
* working with peers to gain insights to avoids unnecessary escalation
* taking a sense of pride in work to ensure accuracy and consideration
Positivity
* approaching projects, challenges, and people with a positive, can-do attitude.
What you can expect from us
We value our team, and this is reflected in our benefits package, which includes:
* 25 days annual leave + bank holidays
* Time in service (up to 5 days extra annual leave, receive 1 day for every year at Consultant Connect – kicks in after 2 years)
* 5% Pension Contribution (employer and employee)
* Private Medical Insurance
* Free eye test
* Free flu vaccination
* Cycle to work scheme
* Electric vehicle salary sacrifice scheme
* Employee Assistance Programme
* 5x days dependency leave
* 1x volunteer day per year
* Training Programme access, delivered by Teladoc (our parent company) and Consultant Connect
* Incentive scheme – rewarding commercial and non-commercial success
Onboarding & Development
We have a thorough onboarding programme which ensures you get to meet all members of the team and have all the necessary training you need to succeed in the role. We also offer an extensive training programme to help you develop in your role and have a strong close-knit team who are always on hand to offer support and guidance.
About the company
Consultant Connect is a telemedicine provider transforming patient care in the NHS through better communications. Our services are used by over 4,000 GP practices, 7,000 consultants, over 90 healthcare areas and 120 hospitals. We are part of the Teladoc Health Group.
To our clients, we offer: Enhanced Advice & Guidance: Telephone Advice & Guidance, Photo Messaging Advice & Guidance, and Email Advice & Guidance, supported by the National Consultant Network, and Referral Backlog Triage for areas with high backlogs again supported by the National Consultant Network. Our Telemedicine Devices, Patient Connect service, and Patient Initiated Follow Up service enable providers to mobilise their workforce and maximise efficiency.
About the team
We’re a passionate bunch at Consultant Connect and share the same desire to improve patient care through better communication within the NHS.
Although the team has grown rapidly over recent years, the positive side of our ‘start-up’ mentality remains and we encourage new ideas, knowledge sharing and suggested process improvements.
We work in a fast-paced environment that is subject to constant change – which makes working at Consultant Connect both exciting and challenging.
Our office is based in Oxford city centre and although we currently operate a working from home policy, we hope to return to the office on a part time basis when applicable.
Our values
Our company values are embedded within our behaviour and approach to work, colleagues and client partners:
* Compassion: Being aware of other’s needs, encouraging and supporting colleagues, celebrating others successes, treat clients and colleagues with respect, create an environment where people feel valued and understood, show empathy and understanding, be patient.
* Accountability: Take ownership of work, have a team-focused attitude, follow company policies and procedures, continuously strive to be better, transparently communicate with others, build trust within our team and with clients.
* Respect: Listen to understand, be encouraging, share information, express gratitude, be a team player, value diversity and inclusion and ask questions to understand.
* Excellence: Seek opportunities to enhance skills/knowledge, strive for continuous improvement, solutions-orientated mindset, demonstrate enthusiasm and dedication and embrace new ideas.
Equality and Diversity
Consultant Connect adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes.