About the role
This role sits within the Learning & Development Team and proven experience of working in a Learning & Development function is essential.
Responsibilities
* Manage the Learning Management System (LMS), including the operational running of the LMS, delivering a high standard of support to colleagues on digital learning processes and queries.
* Analyse a wide range of learning data to create engaging reports and meaningful management information, providing key insights for the L&OD Team and the business to support pro‑active action for compliance and regulatory objectives.
* Manage the day‑to‑day running of the LMS, ensuring data and content is up to date and the system works effectively.
* Ensure colleagues have access to relevant and required learning on the LMS, including core compliance learning.
* Handle queries raised by colleagues on ServiceNow within the identified timeframe.
* Support the Digital Learning Manager with compliance reports and value‑added management information for the business and the L&OD Team to support the Corporate Compliance KPI.
* Collaborate with the L&OD Team to support key priorities, projects and business‑as‑usual activities.
* Pro‑actively liaise with external providers regarding operational system management.
* Continuously seek improvement of current policies, systems or processes.
* Provide support to the Digital Learning Manager in their absence.
Qualifications and Experience
* Experience working within a learning & development function, contributing to the delivery of a blended learning programme that meets a wide range of requirements.
* Proven experience of managing and implementing digital learning platforms.
* Experience developing professional working relationships (including senior and executive management) with a diverse range of internal and external stakeholders.
* Experience analysing a wide range of data and creating visual reports in a user‑friendly format.
* Experience managing concurrent projects to meet business objectives.
* Strong communication and customer service skills.
Interview Dates
Provisionally scheduled for Friday 21 and Monday 24 November.
Benefits
* 28 days annual leave plus 8 bank holidays (pro rata for part time) per year.
* 2 volunteering days per year for community work.
* One ‘Beliefs day’ per year for an extra day off.
* Supported family‑friendly approach with extended parental leave.
* Enhanced pension with matched contributions up to 9%.
* Option to buy or sell up to 5 days annual leave per year.
* Life assurance cover 3× your salary.
* Cycle2work scheme.
* Hybrid working – dependent on job role and department.
* Health cash plan scheme for everyday healthcare needs, includable for family members.
* Tenancy deposit – interest‑free loan to help with rental deposits and season ticket loan.
* Access to extensive learning and training opportunities with Wisebox platform.
* Colleague virtual social platform with workplace pages for organisational activity updates and colleague connection.
* Career progression across the organisation via mentoring/coaching programmes, apprenticeships and career planning support.
* Employee Assistance Programme – committed to the wellbeing of our colleagues and organisational support.
Our Promise
Here at Metropolitan Thames Valley Housing (MTVH) we capture the value of difference and are committed to promoting equality, diversity and inclusion. We work collaboratively, “Serving people better every day”, to educate, support and develop all diverse employees and the communities we serve. We are part of the disability confident employer scheme.
We want every employee and customer to feel comfortable being their true self and work tirelessly to create an environment that encourages employees to challenge non‑inclusive behaviours and be mindful of their own and others’ wellbeing.
We provide a platform of Network groups for employees to share views, highlight successes and recommend improvements, fostering a sense of community and valuing all opinions.
Network Groups
* Gender
* Ethnicity
* LGBTQ+
* Disability
Sustainability Commitment
We are committed to developing and maintaining sustainability initiatives that reduce environmental impact and promote sustainable practices within MTVH.
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