Better places, thriving communities.
Job Title: Contract Support Administrator
Salary: £25,500 per annum
Contract Type: Permanent, Full Time
Hours: 40 hours per week (Monday to Friday- 8:00 AM to 5:00 PM)
Location: Essex County Council, County Hall, Market Road, Chelmsford, Essex, England, CM11QH
Position Overview
The position is well-suited to individuals at the start of their career, as well as those with prior administrative experience looking to grow within a structured and supportive environment.
We are seeking a diligent and proactive Contract Support Administrator to join our team. This role plays a key part in supporting the day-to-day administration of contracts, maintaining accurate data, and acting as a professional point of contact for both clients and suppliers.
Mitie delivers facilities management for Essex County Council, covering over 350 sites including libraries, offices, and community hubs. Services include cleaning, maintenance, security, catering, and waste management—keeping essential public buildings running smoothly every day.
Key Responsibilities
The role is vital to the smooth operation of contract management and administration, requiring strong attention to detail and excellent communication skills. The successful candidate will handle a variety of tasks to maintain accurate records, manage purchase orders, and serve as a key contact point for clients and suppliers.
Key Responsibilities Include
Maintain accurate and up-to-date records and databases relating to contracts, suppliers, and client interactions, ensuring data integrity and reliability.
Raise, track, and manage purchase orders in line with procurement policies and agreed deadlines.
Raise work orders to instruct suppliers and engineering teams, ensuring clear scope, timelines, and accountability.
Act as a professional and approachable first point of contact for clients, handling enquiries by phone and email efficiently and courteously.
Receive client calls and log service requests accurately within the Maximo CAFM system, ensuring full audit trail and timely allocation.
Liaise closely with suppliers to ensure goods and services are delivered on time and in accordance with agreed specifications.
Support the preparation and formal review of quotations prior to client submission, ensuring accuracy and compliance.
Coordinate room and car park bookings to optimise scheduling and resource utilisation.
Utilise business systems including Excel, Outlook, Maximo, and internal platforms to support contract administration and project delivery.
Work collaboratively with internal teams to meet contractual requirements and drive continuous improvement in administrative processes.
Candidate Profile
The ideal candidate will possess strong attention to detail and demonstrate the ability to manage multiple tasks and deadlines effectively. Excellent verbal and written communication skills are essential, along with a professional demeanour and a customer-focused approach. The ability to work independently, as well as collaboratively within a team, is highly valued. Proficiency in Microsoft Office applications, particularly Excel and Outlook, is required. While prior experience in an administrative or support role is considered advantageous, it is not essential.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie's 80,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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