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IT Field Delivery Engineer - Site, Plymouth
Client:
SCC
Location:
Plymouth, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
e4fab12a3d5b
Job Views:
5
Posted:
19.08.2025
Expiry Date:
03.10.2025
Job Description:
Contract Type: Permanent
Salary Package: £, - £, plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year
Hours: am – pm, Monday – Friday
Interview Process: 2-stage process
Why SCC?
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and life-long learning opportunities
* Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
To attend customer sites to provide support of IT hardware and software products within the required Service Level Agreement (SLA). Work efficiently and proactively to deliver IT support services to the customer.
Key responsibilities:
* Diagnose, repair, and maintain hardware (PCs, laptops, local and network printers and peripherals) across multiple sites as required; may include basic Servers, AV, telephony, and network activities.
* Complete operating system / application related incidents following customer/manufacturer procedures.
* Complete IMAC projects according to customer procedures.
* Communicate effectively with Call Administration and Service Delivery Manager.
* Manage part movements (RMA generation & physical movement).
* Achieve KPI targets.
* Adhere to all local Fire, Security, and Health & Safety regulations.
* Ensure incidents are processed within SLA using the call management system.
* Embrace new technologies and maintain required skills and knowledge.
* Perform other reasonable tasks as assigned.
* Participate in rota coverage and overtime when necessary.
* Practice ‘Quick Win’ processes.
* Mentor other engineers as needed.
* Comply with policies and safety guidelines.
* Maintain company assets.
* Familiarize with customer policies and document technical details.
Skills and experience:
* Professional appearance and attitude.
* Full UK driving license if required.
* Excellent customer-facing skills.
* Self-motivated with good organizational skills.
* Relevant technical certifications or ability to obtain them.
* At least CompTIA A+ qualification or equivalent experience.
* Knowledge of Operating System tools, application support, and telephony.
* Ability to work at height and manual handling skills.
* Positive behaviors supporting team productivity.
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