Our fascination with the sector began painfully, during the Global Financial Crisis of 2008, where we had a front-row seat to watch the evaporation of liquidity in fixed income and the near collapse of the entire short-dated funding markets.
We have been on a mission to help deliver more sustainable solutions for the money markets ever since, and we launched TreasurySpring in 2018 to offer institutional clients a single gateway to the broadest range of the best risk-adjusted cash investment options. As a fast-growing financial technology company, we deliver a unique solution to a multi-trillion-dollar problem, delivered globally from our offices in London and New York.
Our regulated Fixed-Term Fund platform delivers new digital pipelines to connect cash-rich firms to institutional borrowers. Clients include large Private Equity funds, Asset Managers, listed Corporates, high-growth tech companies and many more.
Head of Relationship Management
You will oversee both the Relationship Management team and Client Services team to build long-term client partnerships, drive value realisation, and create a best-in-class client experience for users of our platform. This role is critical to fostering strong relationships, ensuring a seamless client journey, and positioning TreasurySpring as a trusted, long-term partner in our clients success.
7+ years in client success, account management, or client services, with at least 3 years in a leadership role.
~ Experience working in the Financial Services industry
~ Proven ability to manage and develop a high-performing Relationship Management team.
~ Comfortable using data and metrics to drive decisions, track client health, and optimise processes.
~ Build, mentor, and manage a high-performing Client Service and Relationship Management team.
Establish strong relationships with key accounts, ensuring they receive value from our products and services.
Define and track key client success KPIs, including retention rate, Net Promoter Score (NPS), and expansion revenue.
Utilise data analytics to gain insights into client behavior, preferences, and trends.
Implement strategies based on data analysis to optimize customer engagement and satisfaction.
Provide regular reports to senior management, highlighting key client metrics and areas for improvement.
Competitive salary, depending on experience
Equity, quarterly bonus scheme and discretionary bonus
Unlimited Paid Leave
Hybrid office-working model - we're in a great location near Green Park station in London
Enhanced Parental Leave and Pay
Workplace Pension
Life Insurance
Access to Yulife (Employee Assistance Programme)
Remote Office set-up budget
Cycle to Work Scheme
A fun and dynamic working environment with regular team-building activities and events