We are currently looking for a Repairs Call Handler, based in Ipswich, to join a dedicated and customer-focused team delivering an efficient and responsive repairs service. This is a fantastic short-term opportunity offering flexible and hybrid working. It's ideal for someone with housing or maintenance call handling experience who thrives in a fast-paced environment.
What's on offer:
1. Flexible hybrid working
2. 35 hours per week, Monday-Friday
3. Immediate start for an 8-week assignment
Key Responsibilities of Repairs Call Handler:
4. Take incoming calls from tenants/customers reporting repairs
5. Log repair requests accurately on the system
6. Book appointments and schedule works with contractors
7. Provide clear, timely updates to customers
8. Escalate emergency repairs appropriately
Ideal Candidate for Repairs Call Handler Will Have:
9. Experience in a repairs or customer service environment
10. Knowledge of housing systems ( Orchard, Northgate)
11. Excellent communication and organisational skills
12. Availability to start immediately and complete the full 8-week term
Think you're the right fit for this Repairs Call Handler role? Apply with your CV today or send it to Lily at for a confidential chat.