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Salesforce PSS Solution Architect, West Midlands
Client: Empiric
Location: West Midlands
Job Category: Other
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EU work permit required: Yes
Job Views: 7
Posted: 10.06.2025
Expiry Date: 25.07.2025
Job Description:
Rate: Negotiable (Inside IR35)
Duration: 6 months initially and extendable (long-term project)
Responsibilities
* 12+ years CRM experience with at least 3 years in the public sector or Energy & Utilities domain
* Mandatory experience with PSS (Salesforce Public Sector Cloud) implementation
* Experience with PSS cloud and GDS understanding is beneficial
* CRM/Salesforce solution experience is a plus
* Proven ability to design and optimize business processes and integrate systems
* Detail-oriented with quick learning ability
* Strong communication and interpersonal skills
* Team collaboration skills
* Trusted Digital Transformation Advisor role
* Thought leadership in Public Sector/Energy & Utilities
* Lead business process redesign and roadmap planning
* Assess customer requirements and co-create future visions
* Guide customers on architecture, roadmap, and transition
* Provide domain expertise on Salesforce 360 platform
* Assist in building CRM strategy and roadmap
* Work with complex requirements and configure solutions
* Collaborate with technical teams and partners
* Review designs and identify risks
* Stay updated with industry trends and Salesforce solutions
Summary
* Act as industry domain expert for Salesforce Customer 360 Platform
* Strong industry knowledge in public sector or energy/utilities
* Use a consultative approach to requirements and solutions
* Subject matter expert in various technical categories
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