Job Description
My client, a leading international law firm based in the City, are seeking a Receptionist to join their busy team
THE ROLE
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* Delivering the professional greeting of clients and visitors to the highest standards from the reception desk; registering clients on arrival and calling partners/ hosts before escorting client to reception area and offering and supplying refreshments
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* Escorting clients to meeting rooms, ensuring all requirements and expectations are met
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* Managing the meeting room space, ensuring standards are maintained and all client areas are fully stocked and functional at all times.
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* Supporting all events with meet and greet and registration, maintaining the standard of meeting rooms
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* Checking all client meeting rooms before commencement of meetings to ensure standards are met
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* Maintaining constant presence within client meeting floor in a host capacity, monitoring general meeting room status; overrunning or short running meetings, communicating with other support teams for clearing and set ups and completing full detailed room checks
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* Booking, confirming and amending room-booking requests using booking system and communicate with various support services
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* Answering telephones and redirecting phone calls
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* Booking, amending and announcing taxis and deal professionally with any issues Working closely with AV team regarding set up of video, telephone conferencing and general equipment set ups
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* Daily communication with the Facilities team and liaising with the catering team regarding refreshments, lunches and dinners for meetings
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* Dealing professionally and efficiently with queries from external and internal users via email and phone
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* Maintaining neat and tidy reception area at all times
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* Maintaining stock levels for stationary in client meeting rooms
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* Maintaining a safe and secure working environment to ensure safety of employees, building and visitors/clients
SKILLS AND EXPERIENCE
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* Front of house experience essential - ideally gained within large professional services or legal firm
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* Exceptional client services experience to a 5 star standard
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* High level attention to detail is a must to be able to deal with large, complex bookings
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* Ability to prioritise workload and be calm under pressure
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* Demonstrate a team player attitude at all times
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* Flexibility in both attitude and working hours is essential, working shifts and willing to step in when required, covering team absence when required.
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* Excellent timekeeping and attendance
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* Professional appearance at all times
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* Knowledge of modern room booking systems is required (Rendezvous, Manhattan, Condeco) with experience of booking complex meetings & block bookings
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* The candidate will be required to work on a shift rota based on 35 hours per week: Monday to Friday between hours of 7am and 7pm
Please get in touch for immediate consideration!