Manager, Strategic Operations – United Kingdom
Location: London HQ Office
Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.
Why Join Us?
At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we're making better living way easier.
About the role:
WearesearchingforaManager,StrategicOperationstosupportourEMEAteambasedoutofourLondonheadquarters.Thisisanofficefield-basedrole,withthemajorityworkingfromourLondonoffice.
The Manager – Strategic Operations is responsible for the successful implementation of strategic initiatives for our Subway Market Operations territories throughout EMEA, and creating tools that our Master Franchise partners could leverage. This role ensures that Field Teams have the necessary processes, tools, systems, reporting and FZE support to be able to execute the business strategy consistently to deliver performance improvement. Additionally, this role shapes the future of the business by understanding market conditions, key trends and contributes to the roadmap of the ‘restaurant of the
future’.
Responsibilities include but are not limited to:
Operations Strategy: Identify opportunities to enhance operations & commercial success for the business as defined by MBOs and broader business strategy. Have a deep understanding of how Subway Restaurants operate and consider strategy that can be applied to the entire EMEA network.
Stakeholder Analysis & Engagement: Understand external industry trends, internal (SME) needs and external customer (Franchisee) feedback. Utilise this data in a logical manner to improve processes that support execution.
Deliver Efficient & Effective Processes: Define and roll out internal processes for Ops Strategy/Ops Excellence team to use to provide consistent approach to projects & initiatives as defined by your line manager. Act as a SME to support colleagues in successful implementation of these tools. Deliver agreed programs, processes and tools to the business for implementation. Measure the success of programs and refine future approach based on those results.
Projects: Be a key contributor to EMEA wide strategic projects by providing recommendations on how to operationalize concepts, working within a specific timeframe and engaging all relevant stakeholders.
Skills & Abilities:
* Strong communication, training and customer experience skills necessary
* Must have problem solving skills combined with Project Management skills
* Good written and oral communication skills, strong interpersonal skills, investigative ability, ability to multi-task and work independently
* Basic computer proficiency and understanding of MS Word, MS Excel, PowerPoint & MS Outlook
* Highlycommercialwithstrongbusiness/financialacumen,marketawareness
* TechnicalProficiencies:Software(MicrosoftOfficeSuiteprograms:Word,Excel,PowerPoint,Outlook)
* Operational & Commercial Understanding in QSR
* Broader Industry Knowledge
* Influence without authority
* Analytical & Numerate
* Critical Thinking
* Program management
Additional requirements:
* Bachelor’s degree in business, technical, or related field preferred.
* 5 to 8 years’ experience in:
o Restaurant or food retail;
o Team Management and above store level
What benefits will I receive?
* Reimbursements of insurance plans
* Competitive bonus
* Company Holidays
* Learning & Development Benefits
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