Customer Service Advisor (Branch Based)
People Solutions are currently recruiting for a Customer Service Advisor (Branch Based) to join our well-established client based in Wilmslow on a full-time, permanent basis. This is a fantastic opportunity to join a respected organisation within the Financial Services industry, offering genuine long-term career progression and development.
Shifts
• Monday to Friday: 9:00am – 4:30pm • 1 in 2 Saturdays: 9:00am – 12:00pm
Rates of Pay
• £23,000 per annum
Benefits
• Genuine progression opportunities • Supportive and collaborative working environment • Ongoing training and development • Opportunity to build a long-term career within financial services • Ability to contribute ideas and influence customer experience improvements
Day-to-Day Duties
• Deliver a consistently high level of customer service in a branch-based environment • Build and maintain strong knowledge of products and services • Retain existing customer balances and identify opportunities to attract new business • Generate leads and contribute to wider business growth • Identify and support customers with potentially vulnerable circumstances in line with policy and guidance • Proactively contribute ideas to improve customer experience, processes, and standards • Represent the business positively within the local community • Work collaboratively as part of the wider group, sharing best practice
Essential Skills
• Previous experience in a customer service role • Ability to pass a credit check (Financial Services requirement – FCA guidelines) • Experience working within a financial services environment • Strong attention to detail and organisational skills • Excellent communication and interpersonal skills • Confident problem solver with a proactive approach • Ability to work within policies, procedures, and regulatory frameworks • Strong team player with a willingness to learn and develop
Desirable Experience
• Experience in a branch or counter-based environment handling face-to-face customer queries • Exposure to regulated environments with an understanding of compliance and fair customer outcomes • Experience identifying customer needs and signposting appropriate products or services • Experience supporting vulnerable customers in line with policy and guidance
Training Provided
• Full training provided with ongoing development and support
Apply
If you are ready to take on this exciting opportunity as a Customer Service Advisor, apply today and a member of our recruitment team will be in touch.
People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.
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