IT Ops AnalystWork Location :
London, United Kingdom
Hours:
35
Line of Business:
Technology Solutions
Pay Details:
We'remitted to providing fair and equitablepensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and askpensation related questions, including pay details for this role.
Job Description:
This role is primarily responsible for providing L1/L2 support for Treasury applications which include ALM, Risk Management, Data Management, and Trading systems.
• Provide high quality application and user support to ensure IT systems availability, reliability, and performance that support business processes globally
• Perform proactive application health checks to prevent potential failures
• Manage the Incident through topletion. Engage various IT teams in resolving incidents efficiently and effectively.
• Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle.
• Ensure problem resolutions are released in production on-time and with high quality.
• Ensure all changes to the Production Environment follow the TD Bank's Change management process.
• Ensure change activities are performed on time, minimizing risk to the service/business environment
• Proactively review IT environment to ensure that steps are taken to support new IT related regulations and address gaps in the procedure
• Perform scheduled activities such as DR testing, user attestations, remediation of control audit, etc.
• Update knowledge-based articles on timely manner and conduct trainings across regions.
Internal
• Develop and maintain relationships with Client(s), Relationship Managers and Project Managers.
• Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
• Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timelymunication of issues/ points of interest.
• Provide after- hours support if required
• Bank holiday coverage, weekend work (rota basis), occasionally out of hours.
• Shift coverage typically between 7am - 5pm.
• Team onsite coverage is required 5 days a week.
Job Requirements
• Experience in Banking Operations technologies such as liquidity and market risk
• Practical working experience in multi-tier applications support will be an asset to have.
• Practical experience of support both Physical, and VMware environments
• Understanding of financial markets and products.
• Experience working with developers, business analysts, and infrastructure support teams will be an asset.
• Knowledge of automation and process improvement
• Strong understanding of ITIL Incident Management, Problem Management and Change Management
• Experience in Linux, Oracle, MS SQL DB, ITRS, Autosys, Dynatrace, Splunk
• Knowledge of cloud technologies, including Azure
• Knowledge of Scripting, SQL and/or experience in programming languages such as Java and Python
• Knowledge of IT project & development lifecycles (SDLC), agile methodology, and ITIL
• Experience in messaging, middleware, Java application servers
•puter science or Mathematics degree desired
Sharedmitments
Executives promote adherence to TDBG's vision and purpose to be the better bank, and enrich the lives of customers,munities and colleagues. As part of the general management of their function, Executives are accountable to deliver against TD's five sharedmitments:
• Think like a customer; provide legendary experiences and trusted advice
• Act like an owner; lead with integrity to drive business results and contribute tomunities
• Execute with speed and impact; only take risks we can understand and manage
• Innovate with purpose; simplify the way we work
• Develop our colleagues; embrace diversity and respect one another
Inclusiveness
At TD, we aremitted to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers andmunities in which we live and serve. If you require an amodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other amodation), please let us know and we will work with you to meet your needs
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers,munities and colleagues.
TD is deeplymitted to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and apetitive benefits plan, we'remitted to providing the support our colleagues need to thrive both at work and at home.
Colleague Development