Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Resident liaison officer

Hastings
Howells Solutions Limited
Resident liaison officer
Posted: 21h ago
Offer description

Resident Liaison Officer - Repairs and Maintenance in Social Housing

Based in Hastings with travel to Kent 1 day per week

Full time, permanent

£28,000 per annum + company vehicle

We are working with a leading Social Housing repairs & maintenance contractor to recruit a full time, permanent Resident Liaison Officer to join their team based in Hastings.

Duties:

Customer Care and Dis-satisfaction response.
Proactively responding to expressions of dis-satisfaction at the initial stage, preventing escalation wherever possible.
Investigate, register and report all complaints in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes.
Conduct home visits to meet with residents as needed or upon request, addressing their concerns and ensuring they are kept informed at all times.
Schedule any necessary follow-up work and ensure it is completed to the resident's satisfaction.
Building relationships and rapport with tenants and the client, keeping them informed at all times via phone, email and letter.
Writing written response to complaints.
Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve service.
Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager.
Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed.
Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen.Key Experience

Experience working in a complaints handling / resident liaison officer role.
Previous experience of working with Local Authorities or Registered Housing Providers is essential.
Confident compiling written response to complaints via email and letter.
Proven experience of working in a busy environment, and delivering successful outcomes within challenging deadlines is essential.If you're interested in this role, please apply online or call (phone number removed) for more information

Apply
Create E-mail Alert
Job alert activated
Saved
Save
Similar job
Resident liaison officer
Hastings
Howells Solutions Limited
Resident liaison officer
£28,000 a year
Similar job
Resident liaison officer
Tenterden
Ashford Borough Council
Resident liaison officer
Similar job
Resident liaison officer
Hastings
Permanent
Howells Solutions Limited
Resident liaison officer
See more jobs
Similar jobs
Construction jobs in Hastings
jobs Hastings
jobs East Sussex
jobs England
Home > Jobs > Construction jobs > Resident liaison officer jobs > Resident liaison officer jobs in Hastings > Resident Liaison Officer

About Jobijoba

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location
  • Jobs by Keywords

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create E-mail Alert
Job alert activated
Saved
Save