✨ IS A CAREER AT TSP FOR YOU? At TSP, our mission is clear: we keep buildings fuller for longer by delivering exceptional service, hospitality and value to both tenants and landlords. Every member of our team is a community builder, problem solver and brand ambassador. At TSP you are empowered to make a real impact with every interaction. Our values are lived daily through professionalism, generosity, hospitality, presence and a relentless attention to detail. We believe in making every building a place people want to stay, and every touchpoint an opportunity to build trust and loyalty. We sweat the small stuff, listen deeply to our stakeholders, and always act with empathy, accountability and a solutions-first mindset. TSP is committed to investing in our people. We provide continuous training, mentorship, and opportunities for progression. Many of our leaders started in entry-level roles and grew with us. You’ll benefit from structured development, regular feedback, and the chance to contribute ideas that shape the future of our business. We celebrate initiative, reward impact, and support your ambitions with clear pathways for career growth. If you are ambitious, customer-centric, and have a genuine interest in facilities and building management, there is a great opportunity to join a company that offers not just a job, but a platform for your career development and personal growth. ⭐️ THE ROLE We are looking for a highly motivated and accountable Junior Facilities Manager to take ownership of the day-to-day operations across our portfolio. This role is ideal for someone who thrives in a fast-paced, problem-solving environment, demonstrates discipline and sound judgement, and takes full responsibility for delivering results to a high standard. You will be entrusted with your own portfolio of smaller properties to begin with — giving you the autonomy to manage operations end-to-end while gaining deep familiarity with TSP standards and systems. As you demonstrate capability and consistency, there will be opportunities to progress into managing larger, more complex assets. You will work closely with the Facilities Manager to drive operational excellence, streamline processes, and enhance service delivery across multiple properties. This is a hands-on, autonomous role that requires independent decision-making, strong communication, and a proactive, solutions-driven mindset. KEY RESPONSIBILITIES Oversee the daily operations of multiple sites, ensuring high service standards, safety and efficiency Maintain full compliance with health & safety regulations, statutory requirements and company policies Monitor and manage vendor performance, contracts, and service levels, ensuring optimal cost efficiency Support budget management and cost control while maintaining service quality Act as a key liaison between facilities management, property management and front-of-house teams, ensuring clear, structured and respectful communication Conduct regular property inspections to proactively identify and resolve maintenance and operational issues Take ownership of tasks and outcomes, ensuring timely and effective resolution of issues Collaborate with the Facilities Manager to improve operational processes and long-term maintenance planning WHAT WE’RE LOOKING FOR ✨PERSONALITY & APPROACH Accountable & Self-Driven – You take ownership, follow through, and deliver results without needing to be chased Organised & Detail-Oriented – You stay on top of multiple projects, keeping operations smooth and structured Disciplined & Professional – You uphold high standards, communicate clearly, and respect boundaries and procedures Adaptable & Resilient – You handle challenges calmly, prioritise effectively, and keep focused under pressure Solutions-Oriented – You think critically, propose realistic options, and implement lasting improvements Confident yet Coachable – You work independently but value feedback and continuous growth ⚡️ SKILLS & EXPERIENCE 3–5 years of experience in facilities management, preferably within commercial real estate IOSH qualified; NEBOSH desirable Proven ability to manage multiple sites and contractors independently Strong problem-solving, decision-making and communication skills Demonstrated understanding of compliance, health & safety, and vendor management Experience using risk management software and CAFM platforms is advantageous ✨ PERKS Performance-related bonus Private healthcare Two paid charity days each year 25 days annual leave, plus public holidays and Christmas closure £75 birthday bonus Development, learning and mentoring opportunities Excellent opportunity to develop within an award-winning, innovative company Contributory pension Friendly team – with monthly socials like pizza evenings and brunches at Dishoom West End office with free snacks ⚡️ YOUR KEY RESPONSIBILITIES As a Junior Facilities Manager, your role is dynamic and people-focused, balancing client and tenant engagement with the operational demands of managing a diverse portfolio of smaller properties. You’ll oversee day-to-day activities across multiple sites, ensuring maintenance, safety, and service standards are consistently met. This role requires strong organisational skills, clear communication, and the ability to make sound, independent decisions while representing TSP’s values of professionalism, hospitality, and operational excellence. Every challenge is an opportunity to build trust, solve problems, and strengthen our community. You will be trained in the TSP RESOLVE framework, and your key responsibilities are structured below to ensure every action delivers value for our tenants, landlords and colleagues. ✨ RECEIVE WITH EMPATHY Welcome all tenants, visitors, and contractors with warmth and professionalism, actively listening to their needs & concerns. Acknowledge frustrations or issues with empathetic, solution-focused language: “I understand this is frustrating. Let’s get it sorted”. Remain present & approachable at the front desk, ensuring all first impressions reflect TSP’s hospitality standards. ✨ ENGAGE THE ROOT CAUSE Use probing questions to fully understand tenant or building issues, whether reported in person, by phone or email. Gather all relevant details (who, what, where, when, why) to ensure accurate diagnosis of facilities or customer service concerns. Liaise with contractors and service providers to clarify the underlying cause of recurring maintenance issues. ✨ SOLUTIONS THAT STICK Propose and facilitate practical, sustainable solutions for both immediate fixes and long-term prevention. Coordinate with the Facilities Manager and TSP team to ensure all solutions are robust and future-proof. Communicate proposed actions and expected timelines clearly to all stakeholders. ✨ OWN THE OUTCOME Take full responsibility for seeing issues through to resolution, providing regular updates to tenants and team members. Personally oversee key interventions (e.g. escorting contractors, following up on urgent repairs). Ensure all next steps and timeframes are communicated and delivered as promised. ✨ LOG & LEARN Accurately record all issues, actions taken, and outcomes in our IT systems within 15 minutes of receipt. Share insights and patterns with the wider team to support continuous improvement and knowledge sharing. Maintain clear records for compliance, audit, and service review purposes. ✨ VALIDATE WITH THE STAKEHOLDER Proactively check back with tenants or stakeholders after resolution: “Has this resolved the problem for you? Is there anything else we can help with?” Confirm satisfaction and document feedback, escalating if further action is required. Ensure all parties feel heard and valued throughout the process. ✨ ENCOURAGE FEEDBACK & IMPROVEMENT Invite feedback on both the process and the outcome, using suggestions to refine future service delivery. Participate in monthly pain-point reviews and innovation sessions, contributing ideas for service and operational improvements. Support a culture of openness, learning, and continuous enhancement in line with TSP’s mission. ✨ FLEXIBILITY We’re a small and agile team and therefore some flexibility is expected. You may be required to perform tasks not referred to in your job description. ✨ SUSTAINABILITY Please minimise environmental impact wherever possible when performing your role and actively contribute to the delivery of the TSP Environmental Policy. ✨ TRAINING NEEDS & TARGETS Evidence 20 hours of relevant CPD activity each calendar year Complete all mandatory TSP in house training courses Attend regular online TSP Townhalls Attend TSP problem solving and customer service workshops ✨ THE TSP WAY - VALUES & EXPECTED BEHAVIOURS At TSP our reputation and success are built on living our values in evert interaction and decision. We don’t just talk about our values, we operationalise them, making them the foundation of how we serve clients, support colleagues and keep buildings fuller for longer. ✨ EASE Remove friction for tenants and colleagues, making every process as simple and seamless as possible. ✨ GENEROSITY Go above and beyond. Offer help, share knowledge, and look for ways to delight, not just satisfy. ✨ HOSPITALITY Make everyone feel welcome, remembered and respected. Greet by name, listen actively, and create a positive first impression every time. ✨ PRESENCE Be attentive, available, and proactive. Notice what’s needed and act before being asked. ✨ PURPOSE Understand how your actions contribute to our mission and always act with the bigger picture in mind. ✨ SWEATING THE SMALL STUFF Pay attention to details, from tidy spaces to accurate records, knowing that the little things build trust and loyalty. ✨ EXPECTED BEHAVIOURS Always demonstrate professionalism and courtesy with clients, tenants and each other. Support you team through open communication and sharing information. Be reliable, consistent and well-presented. Take initiative. Suggest improvements and act on opportunities to add value. Always record actions and outcomes promptly and accurately. Respond quickly and take ownership of problems, following through until resolution. Communicate clearly, using plain language and a positive reassuring tone. Set and maintain boundaries respectfully in challenging situations. Uphold process discipline. Follow established procedures but suggest improvements through the right channels. Treat every touchpoint as a brand experience, knowing your actions shape TSP’s reputation. ⚡️ IMPORTANT In addition to encouraging a workplace free of unlawful discrimination, we expect our colleagues to treat one another with kindness and respect in every interaction and communicate in a way that respects every other human around them. ✨ LIVING THE TSP WAY Start each day and meeting with a focus on our values, share wins and lessons learned. Recognise and celebrate colleagues who embody our values. Seek and act on feedback to continuously improve. Remember that every challenge is an opportunity to build trust, solve problems and strengthen our community. By consistently demonstrating these behaviours, you directly contribute to our mission of delivering exceptional service, fostering loyalty, and keeping our buildings fuller for longer. At TSP we don’t expect perfection, but we do demand commitment to our values, every day, in every action ✨ THANK YOU FOR APPLYING - WE CAN'T WAIT TO MEET YOU