Join a leading independent technology and services provider as a Technician 2!Job Overview:To act as an on-site and virtual guide during the transition from Zoom to Microsoft Teams, helping colleagues understand new features, adopt best practices, and feel confident using Teams for collaboration and meetingsRate£ through UMB£ through basic PAYE£ through Premium PAYELocationAccelerator Birmingham: 2 St Philips Place, Birmingham B32RBContractUntil 23rd MayTimings: Monday – Friday working hours 09:00 – 05:30Job Description
1. Be proactive with a visible and approachable presence to answer how to questions (not technical troubleshooting)
2. Deliver demos via Microsoft Teams both in person and for remote colleagues using pre-defined scripts and presentation decks
3. Explain differences between Zoom and Teams (meeting setup, chat, collaboration tools)
4. Share tips and best practices for effective use of Teams
5. Encourage engagement and confidence in using Teams for daily work
6. Record all assistance provided to colleagues
Skills & Experience
7. Strong knowledge of Microsoft Teams features and functionality
8. Ability tomunicate clearly and educate users in a friendly, non-technical way
9. Familiarity with Zoom to explain migration differences
10. Excellent interpersonal and facilitation skills
Qualities
11. Supportive, patient, and approachable
12. Positive attitude toward change and adoption
13. Collaborative and proactive in engaging colleagues
Additional InformationInterview Process: Once the profile gets shortlisted, then interview will be conductedHow to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4780526 - Jatin Bhuranda