Job Title: Customer Support Operator
Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK
Hours: 42hrs per week, shift patterns are 4 days on 4 days off working rotation shift patterns (6am-6pm, 11am-11pm and 6pm-6am)
Salary: £12.60 per hour (uplifts apply to unsociable hours worked)
What is in it for you?
-A competitive salary
-A friendly and supportive team
-Training, career development & progression
-Overtime opportunities
-A great selection of benefits incl. access to on-line GP services, share options and discounts across thousands of retailers.
-Free on-site parking
Main Duties
-Managing high levels of incoming and outgoing telephone calls to both clients and branches.
-Utilise software to ensure the required monitoring and compliance standards are met.
-Work as part of a monitoring team liaising with different branches nationally.
-Follow correct procedures for incident reporting and real time monitoring.
-Work as part of a team, communicating effectively with team members and others.
-To carry out work in a safe and diligent manner and also comply with all Health & Safety policies and procedures.
-To undertake additional duties in line with management requests as required.
-Comply with IS) 27001 standards and procedures.
-Meeting individually set KPIs.
-Stay current with system information, changes, and updates.
What we are looking for
-Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
-Ability to work in a fast-paced environment.
-Ability to manage workload to meet team deadlines.
-A willingness to learn and develop and show high level of commitment and professionalism.
-Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
Desired experience
-Alarm receiving centre
-Call centre
-Customer service
Essential
-Applicants must have a 5-year checkable history.
-You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.