Restaurant Shift / Floor Manager
Location: CA11 8HW
Salary: £12.82 + Bonus Scheme
Join an exciting growing brand!
Tim Hortons is expanding across the UK and we are looking for enthusiastic individuals to join us as Restaurant Shift / Floor Managers. With a strong presence in Canada and over 5,000 restaurants worldwide, we serve over 2 billion cups of coffee annually and plan to open hundreds more in the UK over the next decade.
We prioritize excellent customer service and are seeking outgoing leaders with restaurant, quick service, or coffee shop experience. If you are passionate about leading teams, customer satisfaction, and coffee, we want to hear from you!
Key Responsibilities
As a Shift / Floor Manager, you will support the Restaurant Manager with:
* Customer Service: Lead by example, prioritize customer experience, manage staff schedules, and ensure operational efficiency.
* People Management: Encourage team suggestions, provide performance feedback, set goals, and foster a respectful, inclusive environment.
* Driving Sales: Understand sales trends, merchandise products effectively, coach upselling, and identify improvement areas.
* Operations: Manage KPIs such as sales and safety standards, oversee stock, equipment maintenance, opening/closing procedures, and ensure cleanliness and safety standards are met.
Key Requisites
* Previous experience in restaurant management.
* Flexible, disciplined, and team-oriented approach.
* Food environment experience is a plus but not essential.
* Strong numeracy and literacy skills.
* Commitment to food safety and hygiene standards.
* Experience handling customer complaints.
#J-18808-Ljbffr