Do you have an understanding of the welfare reform agenda and experience of providing benefits advice?
Are you positive, enthusiastic and a great team player?
Do you have knowledge of the pressures faced by financially vulnerable clients?
If you’ve answered yes to the above and want to be part of a team making a real difference, we’d love to hear from you!
About the role
We are excited to be recruiting a Welfare Rights Officer to join our Welfare Support Team within the Revenues, Benefits & Welfare Service. Our service plays a vital role in supporting the borough’s most financially vulnerable residents, administering a wide range of welfare support schemes. You’ll be part of a supportive, forward-thinking team that’s committed to delivering impactful welfare support.
As part of your role as a Welfare Rights Officer, you will manage your own caseload and also support the team with:
* Income maximisation for residents of the Borough
* Representation at social security appeals
* Provide specialist welfare benefits advice and training to fellow professionals and advisors
We are looking for someone with:
* Knowledge of the welfare reform agenda
* Experience in providing welfare benefits advice
* Ability to make sound judgments in complex and challenging circumstances
* Excellent ICT skills and a commitment to high standards of work
* A positive, enthusiastic attitude
* A desire to work in a high-performing team with a proven track record
For more detailed information about the role, please refer to the Job Description and Person Specification included in the Supporting Documents section.
Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.
We offer an excellent total reward package, including:
* A career graded salary from £26,403 up to £37,280 (the salary grade on appointment will be determined by qualifications and experience)
* 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
* Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
* Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, an employee assistance programme and physiotherapy services.
If you would like an informal discussion about the post, please contact Lyndsey Wood, Assistant Manager Welfare Support Team on 01642 526667 or by email at Lyndsey.wood@stockton.gov.uk
Guidance for applicants
You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’. All communication will also appear in the ‘My Messages’ section of your North East Jobs account.