Job title: Client Development Executive
Location: Farringdon, London
Reports to: Head of Marketing & Business Development
WHO WE ARE
Francis Wilks & Jones is a modern, ambitious law firm always on the look-out for talented individuals to join our team.
We are recognised industry experts across a number of legal areas including, commercial litigation, corporate restructuring and insolvency, specialist director advice (both pre and post commencement of proceedings), shareholder disputes, tax disputes and debt recovery work.
We are constantly looking to develop our technology to support delivery of our services and support individuals with innovative ideas.
Many of our solicitors previously worked at national and international law firms but have chosen to join us to work with our great team and longstanding clients. They enjoy working in a forward looking firm where collaboration and ideas are encouraged and also emphasises on a healthy work-life balance.
ROLE OVERVIEW
A new position has arisen for a customer focused Client Development Executive to support the firm in managing new enquiries and the client onboarding process. We are undertaking a transformation in how we are managing new enquiries as we look to grow the firm. This is an excellent role for a person with a passion for relationship building. Whilst an understanding of some of the legal areas the firm covers would be an advantage, it isn’t a precondition for the role, and we will provide all necessary training for the right candidate.
Our people are central to the success of Francis Wilks & Jones and ensuring the successful candidate fits into our culture is important to us. We are looking for candidates who:
1. Have excellent personal and customer service skills.
2. Have excellent English oral and written communication skills.
3. Have an excellent phone manner.
4. Take initiative and are proactive.
5. Are IT proficient.
6. Have experience using a CRM platform (preferable)
Principal Tasks and Responsibilities:
1. Managing and converting inbound enquiries, acting as the first point of contact for new enquiries.
2. Owning the client onboarding process, ensuring new clients have a smooth and professional experience while opening their matter.
3. Tracking and reporting on business development activity across the firm.
4. Tracking and reporting on work referrals inbound and outbound.
5. Supporting fee earners with pipeline management and follow-up.
6. Managing the file closing process, gathering feedback and identifying opportunities for future instructions.
7. Work with the Head of Marketing and BD to develop and refine the client development process.
Remuneration and Benefits
Salary: Competative plus discretionary bonus scheme based on firm’s performance
Hours: Core office hours will be 09:00 to 17:30. 3 days a week in the office
Benefits:
Annual Leave 25 days paid annual leave per annum pro-rata
Critical Illness cover Automatic enrolment in the Firm’s scheme on commencement of employment providing a lump sum of up to 1 x annual salary should an illness be contracted that prevents the Employee from working long term (Max. age 64)
Income protection: Automatic enrolment in the Firm’s scheme on commencement of employment providing an income of 75% of salary less Employment Support Allowance & Work Related Activity Component should the Employee be unable to work for more than 13 weeks (Max. age 64)
Life Assurance: Automatic enrolment in the Firm’s scheme on commencement of employment providing a lump sum of 4 x annual salary in the event of death whilst employed (Max. age 64).
Private Health Cover: Entitlement to join the Firm’s scheme after completion of the Probationary Period.
Pension Scheme: Automatic enrolment in the firms pension scheme.
Bonus Scheme: Automatic entitlement to the firms discretionary bonus scheme