Reception Manager – Hospitality – Competitive Salary + Benefits – Milford, Surrey
The Role
Are you a seasoned hotel professional with experience in front office operations? Do you have a knack for leading teams and ensuring exceptional guest experiences? If so, we’d love to hear from you!
In this role, you will oversee the reception and front desk operations, ensuring that guests receive the highest standard of service. You will lead a dynamic team and ensure everything runs smoothly, from check-ins to resolving guest concerns. Additionally, you will take on the role of Duty Manager during your shifts, overseeing Health & Safety duties for both your department and the hotel as a whole.
If you’re ready to take the next step in your hospitality career and join a world-leading brand, apply now! We can’t wait to meet you.
Key Responsibilities:
1. Manage the day-to-day operations of the reception and front desk area.
2. Lead and motivate the front desk team to deliver excellent service in line with IHG standards.
3. Oversee guest check-in and check-out processes with efficiency and professionalism.
4. Address and resolve guest complaints swiftly to maintain satisfaction.
5. Coordinate with housekeeping and reservations to ensure optimal room availability.
6. Ensure all front office procedures adhe...