1st Line IT Support Engineer
Blackburn | £25,000 – £28,000 + Excellent Benefits
Office-based
The Opportunity
CV Screen is recruiting for a 1st Line IT Support Engineer to join a well-established, UK-wide organisation operating across multiple sites and distribution locations. Based in Blackburn, this is a fantastic opportunity for an IT support professional at the early stages of their career to gain hands‑on experience within a busy internal IT environment. You’ll be supporting a diverse user base, resolving technical issues, and developing your skills alongside an experienced infrastructure team. Offering a salary of £25,000 – £28,000 plus excellent benefits, this role provides stability, progression and exposure to a broad range of technologies.
Duties & Responsibilities
* Act as the first point of contact for IT support requests via phone and helpdesk system
* Log, prioritise and resolve support tickets in line with SLAs and KPIs
* Provide desktop, laptop, hardware and application support to office-based and remote users
* Troubleshoot and resolve common IT issues, escalating where appropriate
* Maintain accurate asset records and support stock management
What Experience Is Required
* Previous experience in a 1st Line IT Support or Service Desk role
* Strong communication skills with a customer‑focused approach
* Basic understanding of Windows, Office 365 and networking fundamentals
Salary & Benefits
* Salary: £25,000 – £28,000
* Company benefits package
* Career development and training opportunities
* Supportive IT team environment
Location
This role is office-based in Blackburn, with easy commutes from:
Darwen, Accrington, Burnley, Preston, Chorley, Clitheroe
How to Apply
To apply, please send your CV to Giselle Whitton at CV Screen in strict confidence.
Alternate Job Titles
* IT Support Analyst
* Service Desk Analyst
* Helpdesk Support Technician
* Junior IT Support Engineer
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