Customer Service Agent
Benefits & Perks: Hybrid + Private health care, 24, salary
About Our Client:
Our client is a leading organisation in the customer service industry, providing exceptional solutions to their customers. They are committed to delivering top-notch support and ensuring customer satisfaction at all times. With a dynamic and inclusive work environment, they foster professional growth and offer exciting opportunities for their employees to thrive.
About The Job:
We are currently seeking a skilled and enthusiastic Customer Service Agent to join their team. As a Customer Service Agent, you will be responsible for providing excellent customer service, administration, and general support across various communication channels like inbound and outbound phone calls, live chat, email, and more. Your main duties will include handling customer inquiries, documenting interactions accurately, managing service requests, and acting as a liaison between customers and internal departments.
Key Responsibilities:
1. Provide outstanding customer service via various communication methods
2. Handle customer inquiries and ensure timely follow-through
3. Document customer interactions and tasks accurately
4. Update customers and associated departments on service/access requests
5. Assist with reports and spreadsheets, ensuring accurate input
6. Support new starters with induction and training
7. Maintain and achieve KPIs, objectives, and customer satisfaction measures
8. Represent the organisation professionally and act with utmost integrity
9. Follow all quality assurance and customer service/training guidelines
10. Be flexible to work occasional overtime during busy periods
11. Actively engage in continuous improvement and sustainability initiatives
12. Maintain positive working relationships with multiple functions
Requirements:
13. Previous customer service experience preferred
14. Excellent communication and problem-solving skills
15. Strong attention to detail and ability to multitask
16. Ability to work well in a team and adapt to changes
17. Proficiency in using CRM systems and Microsoft Office Suite
If you are a highly motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Apply now and join their team of dedicated customer service professionals!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.