Position Summary
Euravia Engineering & Supply Co Ltd, a part of Magellan Aerospace, Kelbrook, Lancashire, has an exciting opportunity for an Account Delivery & Procurement Planner.
* Full-time permanent position.
* Weekdays are Monday-Friday, 37.5 hours per week.
* Job location: Colne Road, Kelbrook, Lancashire BB18 6SN.
Responsibilities
* Develop comprehensive service delivery plans that align with the client’s business objectives and technical requirements.
* Manage end‑to‑end support delivery, including product deployments, data migration, and infrastructure.
* Act as the main point of contact for client escalations, service issues, and regular service reviews.
* Define, monitor, and report on KPIs and SLAs.
* Manage the profitability (P&L) of the account, ensuring compliance with contractual obligations and managing invoicing.
* Proactively identify upselling or cross‑selling opportunities to expand the account portfolio.
* Analyze customer account requirements to predict future needs and order materials in the correct volume to avoid stockouts or excess inventory.
* Liaise with vendors to place purchase orders, track deliveries, and manage inventory levels across multiple locations.
* Ensure products and services meet the quality standards and delivery timelines specified in the contract.
* Identify potential bottlenecks, such as supplier delays, and develop contingency plans to maintain service continuity.
* Act as liaison between external suppliers and internal departments (e.g., sales, operations, finance) to resolve disputes regarding quality, cost, or delivery times.
* Oversee and coordinate import and export activities, ensuring compliance with international trade regulations and documentation requirements.
* Work with minimal supervision while maintaining a productive level of output.
* Promote teamwork and share experience within the workforce.
* Support relevant MOS requirements and contribute to 6S activities on site.
* Work safely in compliance with company Health & Safety policy; report and log any incidents.
* Perform additional duties as requested by management.
Benefits
* Company culture that promotes work‑life balance.
* Access to mental health support.
* Business performance‑related bonus.
* Career development opportunities.
* Commitment to continued learning and development.
* Long‑service awards.
* Enhanced holiday entitlement based on length of service.
* Free parking.
Position Requirements – Essential Criteria
* GCSE or equivalent including Maths & English.
* At least 3 years’ experience in customer service and/or purchasing administration.
* Knowledge of inventory control, production processes, MRP and SAP systems.
* Proven experience in project management from conception to delivery.
Position Requirements – Desirable Criteria
* Experience in foreign trade/export including currency exchange, transportation, shipment terms and custom regulations.
Key Competencies
* Excellent verbal and written communication.
* Strong numeracy and literacy skills.
* Attention to detail and strong problem‑solving abilities.
* Excellent organisational, analytical and planning skills.
* Proficiency in MS Office, especially Excel and PowerPoint.
Other Skills and Abilities
* Ability to work under pressure and adapt flexibly.
* Effective time management to meet departmental, production, and company schedules.
* Produce accurate, professional, and error‑free documents promptly.
Personal Attributes
* Integrity.
* Respectful towards others.
* Creativity in finding ways to improve processes.
* Ethical conduct in all actions.
* Strong collaboration with others.
* Self‑motivated and initiative‑driven.
* Strong quality focus with a practical approach.
* Team‑player with a hands‑on approach and willingness to help get the job done.
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