Background
Sygnature Discovery is a world-leading integrated drug discovery Contract Research Organisation based in the UK and Canada with its headquarters in Nottingham and additional facilities in Alderley Park, Macclesfield, Glasgow, Montreal and Quebec City. Its staff of over 1,000, which includes 900 scientists, partners with global pharma, biotech and NFP organisations.
Since 2004, Sygnature Discovery has delivered over 56 novel pre-clinical and 35 clinical compounds, with its scientists named on over 225 patents. Therapeutic areas of expertise include oncology, inflammation and immunology, neuroscience, metabolic diseases, infectious diseases, and more. To find out more, please visit
About the role:
A new opportunity has opened for a 2nd Line IT Technician to join our dynamic IT team. This position is based at our Alderley Park site, and will require regular visits to our nearby Tytherington site. This is a full-time, on-site position.
Reporting to the Global Manager, IT Operations, you’ll support all aspects of IT technology for end users, including computer systems across both scientific and business areas. The primary focus of the role is to carry out thorough troubleshooting and diagnosis of system issues leading to resolution and contribute to business and strategic development by providing technical insight and support. You’ll also work with IT Security Team in responding to security incidents and investigations.. You’ll also play a key role in guiding and mentoring our 1st Line Technicians. Therefore, experience working ion a support role in a complex IT environment is a must.
This is a great opportunity for someone who is inquisitive, thrives on solving complex technical problems, and enjoys working in a dynamic, fast-paced environment.
Main duties and responsibilities:
* Provide general end user and computer support across scientific and business areas.
* implementing effective solutions to maintain operational continuity.
* Creation and management of external user accounts required for remote access such as Egnyte (Cloud file storage) collaboration folders. Including Access Controls, folder creation, and management of file stores.
* Oversee and manage users, computers, and groups in Active Directory (AD) and Microsoft 365 to ensure secure and efficient access control.
* Vulnerability scanning and remediation as required with leadership from the Security team.
* Support the efficient and robust computer build processes for new hardware.
* Support the installation and maintenance of computer hardware and associated peripherals.
* Support user on boarding and off boarding processes and new starter induction.
* Perform general IT tasks in support of the team and wider business.
Skills and Experience:
* CompTIA Core Skill qualifications and/or Microsoft Desktop Administrator Associate certification are desirable..
* Broad general IT experience ideally with experience of managing and supporting users and computers in a business setting, Active Directory, Office 365 and a range of operating systems and applications.
* Good knowledge of Microsoft and Linux operating systems.
* Good awareness of IT and Data security requirements and best practises.
* Logical thinking with good prioritisation, analytical and critical thinking skills.
* Confident communication and customer service skills.
* Whilst not essential, a full driving license and car ownership is desirable due to the need to support both or Cheshire sites.
Benefits
* 25 days annual leave (plus bank holidays)
* Private Medical Insurance
* Life Insurance
* Employee Assistance Programme
* Enhanced Family Friendly Policies
* Sygnature Group Pension Scheme
* 1 paid volunteer day per year
If you have any questions or need further information, please contact the Talent Acquisition team at careers@sygnaturediscovery.com. Please do not submit your application to this email address.