3rd Line Support / Support Engineer Certain Advantage are hiring for a 3rd Line Support (Must be able to obtain SC clearance) based in Oxford. This role is on an initial 12-month contract basis and is office based. The company: We’re working with a business that’s one of the world's leading aircraft manufacturers, this company designs, produces, and delivers innovative commercial airplanes, helicopters, and defence systems. The role: Assist with the maintenance and troubleshooting of network infrastructure, including Firewalls, routers, switches, and wireless access points. Monitor network performance and escalate any critical issues to senior engineers or the network team. Support the setup and maintenance of VPN connections and other remote access solutions for employees working off-site. Support the setup and maintenance proxies and GPO Policies. Provide Level 3 support to end-users for hardware, software, and network-related issues. Troubleshoot and resolve technical problems, ensuring prompt resolution to minimise downtime Assist with installing, configuring, and upgrading computer hardware, operating systems, and software applications. The individual: Strong Working Knowledge of Firewalls and Routing Solid Knowledge of Networking and IP Networks Knowledge and Experience of Cisco Network Equipment configuration. Previous experience working in a corporate environment Detailed knowledge of IT/IM Architecture Exposure to virtualisation platforms, (ESXi, vCenter) Experience working in a secure environment Broad technical background Working knowledge of ITIL principles Cisco Qualification Does this sound like your next career move? Apply today. Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips