Job Description
Customer Success Lead - Capital Markets Clients
Location: Belfast / Hybrid
Type: Full-time
Industry: Technology Training
Are you an experienced client success professional with a passion for building strong, strategic relationships?
Would you like to lead key customer engagements with global capital markets clients, helping them maximise the value of innovative technology training solutions?
My client, a leader in the technology training industry, is seeking a Customer Success Lead to oversee relationships with a portfolio of high-profile financial and technology clients. This role is ideal for someone who thrives on partnership, delivery excellence, and driving measurable outcomes for clients.
Role Overview
As a Customer Success Lead, you'll take ownership of client success across several major accounts. You'll ensure smooth delivery of learning programmes, lead client strategy sessions, and guide internal teams to exceed client expectations. Working closely with senior stakeholders, you'll help shape the company's approach to client engagement as it continues to grow within the capital markets sector .
Key Responsibilities
1. Act as the primary point of contact for key clients, ensuring satisfaction, engagement, and long-term retention.
2. Lead strategic conversations to understand client objectives and design solutions that deliver tangible business results.
3. Oversee delivery of training programmes, coordinating with operations, instructors, and product teams.
4. Manage client feedback, identify risks, and implement improvements to enhance service quality.
5. Spot and nurture opportunities for