Job Overview
We are a luxury Manufacturing company in Birmingham looking for a talented and enthusiastic Key Account Manager to join our Business Development team. The role will be a permanent position, 39 hours per week. You will be reporting to The Business Development Manager. The successful candidate will have experience of providing a finance focused administrative support function. The ideal candidate will have experience customer-service role, using initiative and a proactive approach to deliver excellence in customer service to ensure customer satisfaction. You will have a positive, can-do attitude, are a team player and can effectively find solutions to problems.
Shift pattern:
Monday - Thursday 8am - 5pm
Friday 8am - 1pm
Key Responsibilities:
1. Understanding our client bases needs and providing the best service that suits them
2. Building new relations and working on growing existing
3. Proactive working. Researching & lining up new potential clients
4. Deliver a customer-centric mindset
5. Communicate issues and escalate when necessary
6. Consistently provide exemplary service
7. Actively improve current processes to improve efficiency
8. Communicate effectively with customers, extracting the right information from conversations
9. Track account performance metrics and provide regular reports to clients and internal stakeholders
10. E...