Salary: £32,000 - 37,000 per year Requirements: 2 years experience in second-line technical support (desirable) An IT qualification or degree (required) Confident, clear communicator—especially over the phone Strong problem-solving skills and a customer-first mindset Ability to work well in a collaborative, process-driven environment Office-based position; must live within 45 minutes and be able to drive Full right to work in the UK Responsibilities: Handle incoming support calls and provide clear, confident assistance. Monitor and respond to support tickets within agreed SLAs. Diagnose and resolve technical issues; escalate to development when needed. Log, track, and close support cases using Jira. Install, configure, and customise applications for new customers. Deliver user training sessions to ensure successful onboarding. Test and validate bug fixes before theyre released to customers. Work collaboratively with a friendly, highly skilled team to support continuous improvement. Technologies: Support JIRA More: We are a market-leading provider of Clinical Intelligence solutions used in over 95% of UK hospitals and rapidly expanding across Ireland and Australia. Our technology helps clinicians make safer, data-driven decisions and directly contributes to improved patient outcomes. Were growing our Support Engineering team and are looking for an experienced, customer-focused Support Engineer to join us. Work with technology used across almost every hospital in the UK, be part of a passionate, supportive team that invests in your growth, and play a meaningful role in improving patient care and clinical decision-making. last updated 6 week of 2026