About the Role
We’re looking for a Major Incident Manager to join our service management team supporting a private sector client. You’ll coordinate and guide the resolution of IT major incidents, ensuring timely communication and collaboration across stakeholders.
Hybrid Working
Work location will vary and will be a blend of company offices, client sites, and home; home is not 100% of the time.
Responsibilities
* Facilitate and guide incident investigations, meetings, and calls, working with technical teams to identify solutions and restore services.
* Collaborate with stakeholders to develop clear action plans, assigning roles and timelines to ensure safe and timely resolution.
* Coordinate across teams and third‑party providers, fostering cooperation and resolving challenges constructively.
* Communicate effectively with stakeholders at all levels, providing timely updates and escalating when needed.
* Support continuous improvement by contributing to process enhancements and knowledge sharing.
* Work flexibly between 7 am and 6 pm, including out‑of‑hours on‑call coverage via a rotating shift pattern.
Qualifications
* Experience managing major IT incidents end‑to‑end, with rapid decision‑making, stakeholder engagement, and post‑incident improvement.
* Strong communication and presentation skills.
* ITIL V3/V4 Foundation certification.
* Proactive and inclusive approach to problem‑solving and teamwork.
Security Clearance
To be successfully appointed, you must obtain Security Check (SC) clearance. Successful applicants must have resided continuously in the UK for the last 5 years and meet other eligibility criteria.
Benefits & Culture
At Capgemini we embed inclusion as part of everyday work. We provide wellbeing resources, including mental health champions and wellbeing apps. Capgemini is a global partner that supports clients with digital transformation and innovation.
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