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Studio Co-ordinator
About Us
Colets is a thriving, private, not-for-profit health club in the heart of Thames Ditton. With 4,500+ members, we offer a wide range of group exercise classes, wellness services, and premium facilities. We're not just another corporate gym — we’re community-driven, welcoming, and committed to doing things differently.
The Role
We’re looking for a passionate and organised Studio Coordinator to lead and oversee our group exercise programme, including both traditional classes and paid courses (e.g. Pilates Reformer, Vitality). You’ll manage a large freelance team (60+ instructors), support in-house development, and ensure our timetable is varied, inclusive, and high-quality. As a capable all-rounder, you’ll also be able to teach classes when needed.
Key Responsibilities
Members
* Be the main contact for group exercise feedback and use it to improve the offering.
* Monitor class quality, safety, and member experience.
* Manage class demand and ensure fair access using our Strike Policy.
People
* Lead, motivate, and support freelance and employed instructors.
* Assist with recruitment, onboarding, and development of new instructors.
* Manage freelance pay benchmarking and incentive schemes.
Operations
* Oversee studio timetables across multiple spaces using our CRM platform.
* Support and promote Pilates Reformer and other paid programmes.
* Liaise with Operations to maintain safe, clean, and fully equipped studios.
* Work with Marketing to promote classes and launches.
* Ensure health & safety policies are followed at all times.
Finance
* Approve invoices and timesheets.
* Provide attendance and feedback data to inform future planning.
* Manage department costs and work within budget.
KPI Targets
* Improve Member NPS related to studio classes.
* 25% of classes to be covered in-house.
* 100% compliance on freelance instructor qualifications and CPD.
* Grow participation in paid classes (Reformer, Vitality, Cargo, etc.).
Qualifications & Experience
* Level 2 GX and/or Level 3+ fitness qualifications.
* Experience in studio coordination or similar leadership role.
* Strong communication, organisation, and rota management.
* Understanding of fitness trends and a passion for wellness.
* First Aid/Defibrillator qualified or willing to train.
* Knowledge of (or willingness to learn) Pilates Reformer.
Personal Qualities
* Friendly, approachable, and motivated.
* Proud to deliver a high-quality service.
* Positive, proactive, and calm under pressure.
* Passionate about working in a values-led, not-for-profit environment.
* Flexible to work evenings and weekends.
Why Join Us?
* Be part of a values-driven, supportive team.
* Free use of club facilities and your birthday off.
* Opportunities for development and to make real impact on members’ healt