Complaints Administrator/Personal Assistant/Medical Secretary
Provide a comprehensive, high‑quality administrative Personal Assistant and secretarial service to the Directorate Manager (DM) / Directorate Matrons and provide ad‑hoc support to other staff within the relevant area.
Serve as the complaints coordinator for the ED/Acute Directorate, ensuring all complaints are dealt with in a speedy, professional and caring manner.
This role is office‑based Monday to Friday 9am to 5pm on site in the Emergency Department at Royal Blackburn.
Responsibilities
Co‐ordinate complaints; provide administrative and secretarial support to senior staff; ensure compliance with Trust policies and procedures, including Health and Safety, Equal Opportunities, Confidentiality, Data Protection Act 1998 and Moving and Handling Regulations; maintain accurate records and facilitate communication between teams.
Person Specification
Essential to Role
* GCSE English at Grade 4 or above
* IT skills, familiar with Microsoft Office, including Word, Excel, Outlook, SharePoint
* RSA 3 typing qualification or equivalent experience
* At least 2 years comprehensive secretarial experience or equivalent
* Winscribe digital dictation system or similar
* ECDL/Experience using ELHT systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
#J-18808-Ljbffr