Overview
NatWest Cambridge, United Kingdom
Join us as a Customer Service, Personal Banker in Cambridge. This role is based in the United Kingdom and all normal working days must be carried out in the United Kingdom.
Responsibilities
* You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
* Proactively find ways to continually enhance our customer banking experience
* Performs tasks to assist customers with banking needs and provide a seamless experience
* Complete general banking requests such as payments, balance enquiries and transfers
* Help customers understand the different ways they can bank with us and the range of services we offer
* Identify opportunities to help customers with simple financial products, and collaborate with other teams to provide a seamless customer experience
Qualifications / Skills
* Motivated and driven to develop your career with a customer-centric approach
* Strong communication skills and the ability to highlight benefits of products and procedures clearly
* A passion for customer service and strong attention to detail
* Ability to thrive under pressure and continuously improve service while meeting personal and branch goals
* Strong interpersonal skills and the ability to work well as part of a team
* Commitment to develop new skills and responsibilities
Training and Certification
We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
Rewards and Benefits
* Competitive salary starting at £26,010 pro rata for the hours you work
* A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits
* A generous holiday entitlement of 33 days, pro rata for hours worked
* A monthly contribution to your retirement fund
Working pattern
You’ll work during branch opening hours which are typically 9am to 5pm, Monday to Friday with rotational Saturdays and some bank holidays.
Learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Finance and Sales
Industries
* Banking
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