Job Description
We are seeking a Business Analyst – Payments to join our Payments Squad within our consumer-facing retail ecommerce platform. You’ll play a critical role in optimising the end-to-end payments experience — ensuring seamless, secure, and high-converting checkout journeys for millions of customers across all the sites within Frasers Group.
While being a member of the Product team you will also intersect with Engineering, Delivery Experimentation and external payment partners to translate business needs into clear requirements and scalable solutions.
Key Responsibilities.
* Product backlog: Partner with Product Managers to define and refine payment-related initiatives, including checkout optimisation, fraud prevention, authorization improvements and alternative payment methods.
* Requirements gathering: Gather, document, and manage detailed business and functional requirements (business requirements, user stories, acceptance criteria).
* KPI tracking: Analyse payment performance metrics such as authorisation rates, decline reasons, chargebacks, fraud rates, checkout funnel KPIs and conversion.
* Agile approach: Collaborate with engineering teams in an Agile squad to ensure accurate implementation of requirements.
* Documentation: Map and document end-to-end payment flows, including integrations with PSPs, gateways, and third-party providers.
* Experimentation: Support A/B testing initiatives to improve checkout conversion and customer experience.
* Platform Architecture & Integrations: Collaborate with Technology and Architecture to ensure alignment with MACH-based architectural principles and support scalable, resilient integrations across a large multi-brand ecosystem.
* Compliance: Ensure compliance with regulatory and security standards (e.g., PCI considerations).
* Cross-Functional Collaboration: Partner closely with Product, Marketing, Digital, Technology, Architecture, UX, Analytics, and Trade / Commercial teams to align priorities, manage dependencies, and deliver integrated outcomes.
* Efficiency Identify opportunities to improve scalability, reliability, and cost efficiency across the payments ecosystem.
* Incident Analysis: Assist in incident analysis and post-mortems related to payment failures or degradation.
Qualifications
* Experience: 3+ years as a Business Analyst, preferably in ecommerce, fintech or payments.
* Agile Approach: Experience working in Agile/Scrum product squads.
* Payments: Strong understanding of online payment flows (authorisation, capture, settlement, refunds). Experience integrating with Payment Service Providers (PSPs) such as Stripe, Adyen, or PayPal. Familiarity with fraud tools and 3D Secure flows.
* Technical: Experience working with APIs and technical documentation.
* Analytics: Strong analytical skills with the ability to interpret data and translate insights into actionable requirements.
* Communication: Ability to simplify complex technical concepts for non-technical audiences.
* Stakeholders: Excellent stakeholder management and communication skills.
* Detail oriented: High attention to detail and strong documentation skills.
* Ways of Working: Comfortable working in a fast-paced, consumer-facing digital environment.
* Education: Bachelor's degree in Technology, Engineering, Data, Business, or a related discipline; postgraduate or executive education is advantageous.
Additional Information
Along with your benefits package we also offer a wide range of perks for our colleagues:
Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.
Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.
Fearless 1200 – Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link to find out more -
Employee Welfare
Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.
Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.
What’s next?
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.