Are you an experienced Operations Director with a proven track record in multi-site and multi-brand leadership within retail or hospitality?
Zachary Daniels Recruitment is excited to be partnering with a leading business known for its fantastic people culture. We are currently recruiting for an Operations Director to join their dynamic team. This is a fantastic opportunity for a senior operations leader to contribute to the continued success of a high-growth business that truly values its people and fosters a positive working environment.
About the Role:
As the Operations Director, you will be responsible for the overall operational performance across a large multi-site estate. You will play a key strategic and leadership role, ensuring consistent delivery of excellent standards and customer service, while driving commercial performance and operational excellence. This is a high-impact leadership position, where your expertise will directly shape the direction and success of the business.
Key Responsibilities:
* Lead and oversee the operational performance of a wide portfolio of stores across the region, ensuring exceptional standards and consistency.
* Inspire, develop, and manage a team of senior leaders and store managers, fostering a collaborative, high-performance culture.
* Drive strategic operational initiatives to improve efficiency, profitability, and customer satisfaction across all locations.
* Partner with the executive team to align operational activity with the company's overall strategic goals.
* Utilise data and performance insights to identify opportunities, streamline processes, and drive continuous improvement.
* Champion a customer-centric mindset across the business, ensuring outstanding experiences at every touchpoint.
* Maintain full compliance with all health, safety, and legal obligations across the estate.
About You:
* A proven track record of success in a senior operational leadership role (e.g. Operations Director, Head of Retail, Regional Director) within retail or hospitality.
* Exceptional leadership and people management skills, with the ability to build and lead high-performing teams.
* Strong commercial acumen and a strategic mindset, with a passion for driving business performance through operational excellence.
* Adept at managing change, solving complex problems, and using data to inform decision-making.
* A collaborative, people-first leader who thrives in a fast-paced and evolving environment.
Why Join This Retailer?
It's a people-centric business that truly values its employees. The company is committed to providing a supportive, inclusive environment where people can thrive, develop, and contribute to the business's ongoing success.
* Competitive salary up to £120,000 + benefits
* Performance-related bonuses
* Excellent career development opportunities with training and mentoring support
* A dynamic, supportive team culture that celebrates success and values individual contributions
* Access to exclusive staff discounts and perks
BBBH33357