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Customer Service Agent Full Time Permanent, Polegate
Client: First Recruitment Services
Location: Polegate, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
240638f26dd4
Job Views:
8
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
The role
The Customer Service agent will include:
* Coordinating and scheduling reactive breakdowns, installations, decommissions, and other service tasks.
* Managing travel and accommodation arrangements for staff.
* Handling key administration tasks to keep operations running smoothly.
* Collaborating with a small, flexible team in a supportive and fast-paced environment.
* Ensuring accurate data entry in the service management system.
* Preparing customer quotes and processing purchase orders for chargeable jobs.
* Tracking job progress to meet Service Level Agreements (SLAs).
* Providing phone support to engineers in the field.
* Allocating work to engineers effectively, ensuring compliance with health and safety policies.
* Organising travel and hotel bookings, maintaining cost efficiency.
Skills and experience required:
* Excellent interpersonal and customer service skills, with proven experience.
* Proficiency in Microsoft Office Suite; database experience is preferred.
* Strong multitasking and organisational abilities with a keen eye for detail.
* A team player with a positive ‘can-do’ attitude.
* Ability to think proactively and solve problems effectively.
* Good geographical knowledge is advantageous.
Ready to apply? Don’t miss out on this opportunity—send us your application today!
Wild Recruitment Limited t/a First Recruitment Services are acting as an employment agency in relation to this vacancy.
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