Overview
Automotive Senior Aftersales Advisor
Penge (Croydon)
Monday to Friday - No Weekends
35,000 - £45,000 OTE / annum is achievable.
Benefits
* 35,000 - £45,000 with bonusses is achievable.
* Industry leading package
* Access to Perks at Work discounts
* Enrolment into career development programs
The Role
This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Meeting and greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections.
Responsibilities
* Be the liaison between customers and service technicians; be the face of the business when customers come in for service and repair.
* Meet and greet customers, listen to requests, schedule appointments, estimate costs and conduct inspections.
* Communicate with customers regarding their vehicle needs.
* Maintain positive relationships with customers to ensure repeat and return custom.
* Use online bookings, phone calls, and in-person interactions to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups with customers, using in-hours and manufacturer systems and processes.
* Keep customers updated about the status of their vehicle through the workshop.
* Liaise with technician colleagues about vehicle statuses, and ensure that vehicles are ready for the customer on time.
The Successful Applicant
* Will have 2 years recent experience working as a Vehicle Service Advisor.
* Understand the importance of the EVHC process.
* Be focused on delivering a great customer experience.
* Had no more than 3 employers in the last 6 years.
Together with a generous rewards and structured approach to training and development, this role offers real job security and every opportunity to progress. So if you are looking for a career, please apply.
If we have not responded to your application within 5 working days, please assume that on this occasion your application has not been successful.
Candidates must be eligible to work in the UK without restriction.
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Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information
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