Customer Service Team Leader | Burnley | Full time - Permanent | £28,000 - £30,000 depending on experience Your new companyA leading production business based in Burnley are now looking to recruit on a permanent basis for a Customer Service Leader, this is due to company growth. This company pride themselves on their comprehensive range of products combined with unparalleled support and excellent service. This role is due to sales growth, as an exciting opportunity to work within a progressive business which offers career development has arisen. The working hours of this role are Monday to Friday 8am – 4pm with a 30 minutes lunch break. Your new roleAs Customer Service Leader you will be expected: Be the first point of contact for advice and support by email using CRM software and social media. Ensure customer enquiries, issues and complaints are resolved to an exceptional standard. Management of multiple sales channels including resolution cases, returns and feedback. Handling and responding to feedback across several platforms To liaise with and develop strong relationships internally and externally to assist with the satisfactory conclusion of complaints and enquiries. Documenting any recurring issues to the wider business that could cause the company reputational damage. Booking in of returns and refunds. What you'll need to succeedTo be successful in securing this position, you must have a passion for customer service and an excellent telephone manner. Along with being self-motivated, positive, ambitious, hardworking, and flexible. Must be comfortable working within a small team and contributing to the positive well-being of customers and colleagues. You should be able to demonstrate competence in a sales environment, generating and converting leads into new business and contributing to the expansion of the company’s client base. You should be Resilient, persistent and target driven whilst being able to build professional rapport with customers and handle customer objections. Customer service experience in a fast-paced environment. Experience working in a multi-channel environment. Experience of CRM software. What you'll get in returnIn return, you will be paid a competitive annual salary of £28,000 - £30,000 plus depending on experience and will be joining a successful growing business during an exciting period. Holiday entitlement is 22 days per annum plus statutory bank holidays. Casual dress Company events Employee discount On-site parking 4670898