Overview
Customer Delivery Driver - Edinburgh Hermiston
Location: Edinburgh
Employer: Tesco
Reference: tesco/TP/18006002/956710/0/614
Availability
* Tue 18:00:00 - 23:00:00
* Wed 18:00:00 - 23:00:00
* Fri 08:00:00 - 23:00:00
Pay and hours
Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may apply depending on location.
It\'s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you\'d like to work fewer hours (to a minimum of 12) we have opportunities for this too.
Shifts and scheduling
The table shows the periods of time in the week we\'d like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you\'ll have 3 weeks\' notice of exactly when your shifts will be. We are happy to support flexibility; if your available times closely match but not exactly, we\'d still love to hear from you.
Role and responsibilities
Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver all the way from Lands\' End to John O\'Groats. Our Customer Delivery Drivers meet and talk to customers in their homes. This role is about delivering great service with a smile and is hands-on, physical, and varied. You will be responsible for:
* Making deliveries as part of the customer shopping trip.
* Ensuring the van and trays are clean and tidy.
* Leaving the back yard clean and picking up litter; tray wash as part of the tray wash process.
* Loading the van, checking roadworthiness.
* Discussing any order changes with the customer, including substitutions; offering refunds where appropriate.
* Taking care of products/deliveries as if they were your own.
* Informing customers they will not be charged extra for substitutions.
* Delivering within the customer\'s time slot; calling before arrival if early; calling the store if running 30+ minutes late.
Requirements
* Ability to build relationships with colleagues and provide good customer service.
* Warm and welcoming interactions with customers and colleagues.
* Ability to respond quickly to changing customer needs and adapt to change.
* Energetic and driven to exceed expectations.
* Share ideas with management on store improvements.
* A valid UK/EU/EEA Driving licence (Full or Automatic) for at least 12 months with no more than 3 penalty points.
Benefits
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
* Flexible working from day one.
* Colleague discounts: 10% off and 15% on pay day weekends; Colleague Clubcard benefits.
* Free wellbeing services and resources.
* Life cover of five times your pay and pension with employer matching contributions up to 7.5%.
* Flexible benefits including discounts, cycles-to-work schemes, etc.
* Uniform provided and life-event policies.
* Access to colleague networks (diversity and inclusion).
About us
Our vision is to be every customer\'s favourite way to shop. Our core purpose is \"Serving our customers, communities and planet a little better every day\". We are inclusive and value diversity. We are moving towards a blended working week. Note: Offer is conditional upon providing bank account details on start date. Tesco is Disability Confident Leader and offers accessible recruitment process. For accessibility information visit Tesco Careers.
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