Overview
Join to apply for the IT Manager role at Free-Work UK.
This range is provided by Free-Work UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
£50,000 - £55,000 per year
Responsibilities
* Be part of the IT Leadership Team in Europe focused on education and learning through the delivery of quality IT services and associated support to schools, departments, and associated businesses.
* Manage the IT services and technicians in two of London’s most prestigious and innovative schools.
* Build strong relationships with school leaders, work in the environment of schools, communicate clearly and proactively, and lead a team of school-based IT technicians.
* Control and governance of school/business IT services ensuring that all infrastructure, hardware, software and cloud services are deployed, managed, maintained, supported and changed effectively.
* Facilitate Stakeholder Management with business leaders and leadership teams through regular engagement and reporting regarding performance, business requirements and continuous improvement.
* Manage on-site 2nd line IT Support provided by IT Technicians using the Group ITSM tool and following IT policies, processes, procedures, and standards as deployed in line with the ITIL framework.
* Lead a group of school-based IT technicians.
* Be the primary IT contact for the leadership teams in assigned schools and associated business units.
* Understand the role of technology in the provision of education and learning.
* Conduct regular school/site inspections to identify weaknesses in technology deployment, improve quality and drive continuous improvement.
* Conduct formal service reviews each term with the school/business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment.
Qualifications / Skills
* Education or similar sector
* Windows Desktop & Server
* MAC Desktop & Server
* Server Rooms & Cloud Services
* Device Management (e.g. InTune / JAMF)
* Network technologies and protocols
* Cyber Security
* Business Systems (e.g. Finance, MIS, CRM)
* Exceptional customer service and communication skills, including written and verbal
* Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation
* Ability to adjust communication style to impart technical information to non-IT colleagues
* Strong leadership ability and team spirit with a can-do attitude
* Self-motivation, effective time management and the ability to work unsupervised
Must be able to use initiative and work under pressure, consistently employing a customer centric approach.
Part of the role will be based on site in Central London for 4 days a week and the remaining day will be remote.
The salary for this position is £50K - £55K.
Please send your CV to us in Word format along with your salary and notice period.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Human Resources Services
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