Description
We are looking for a Store Operations Associate for our Harrods store.
The McQueen Store Operations Associate will work closely with the Store Operations Manager [Regional or Store level], supporting to ensure the stores are operating efficiently and effectively while staying in line with Company policies and guidelines.
The Store Operations Associate will be able to take the initiative in thinking about what the business needs and successfully support to implement projects, supporting the retail function, ensuring that store locations are maintained to the highest levels and that the brand image is consistently represented by the in-store environment. Taking responsibility for the correct handling of goods in store and care of the product and compliance with KPIs, guidelines and company procedures.
How will you contribute?
Retail Operations:
1. Follow the company policies, procedures and guidelines and ensure the store compliance
2. Carries out regular instore checks and audits to ensure store teams are following set policies and procedures
3. Supports the on-boarding of new team members ensuring they receive sufficient information about store operations policies and guidelines
4. Liaises with external parties to ensure required permits or documentation are in order
5. Support the Operations Manager and/or Store Manager on Fire Safety & Health & Safety procedures are in place and followed
6. Supports the setup of in store events to ensure successful execution
·Ensure the care and protection of the product according to company guidelines
·Ensure the day-to-day management of goods receipt, storage in line with company procedures and prepares the products to be brought to the sales floor and in special areas optimizing the timing efficiency
·Ensure that shop-to-shop and returns transfers are compliant with company guidelines and timeline
Store Maintenance
7. Manages cleaning companies used for store
8. Support the manager with the management of contractors in store, ensuring a thorough job is completed
9. Acts on store emergencies to ensure repairs and service are executed in a timely manner
10. Liaises with Loss Prevention and Security on store issues where necessary
11. Acts as first point of contact for all store operational issues, escalating to Store Operations Manager or Store Manager where needed
12. Responsible for supporting to see through the after sales process and ensuring store team and clients are updated
13. Ensures that staff uniforms are ordered and distributed in a timely manner
14. Ensures back of house standards are maintained to enable the best client experience
15. Ensure that Client Advisers are regularly trained and aware of BOH organization and the importance of stock care
Stock & Inventory:
16. Prepares for and plans out the inventory checks across all stores
17. Supports stores with inventory checks and reconciliations
18. Supports stores leading into preparation for sale and the transfer out of sale
19. Responsible for managing in store damaged stock
20. Monitors and follows up on negative-on-hand and outstanding consignments
21. Co-ordinates and monitors the various cycle counts as per the company guidelines and policies
22. Provides training and guidance to the store teams to minimise stock loss and damages
23. Manage the flow of OMNI orders making sure to guarantee the required service levels.
24. Manage correct flow of adjustments
25. Ensure that the company guidelines are adopted in the event of theft, especially in terms of communication and documentation produced
26. Responsible for achieving Operation KPI’s and be client minded to support the overall store performance
27. Monitor in-transit and when needed liaise with relevant departments.
Logistics & Supplies
28. Manage and organize packaging and stationary physically and on the IT system.
29. Evaluates shipping suppliers and couriers to ensure most efficient and cost-effective service is in place
Team Collaboration
30. Consistently provide highest level of professionalism in all behaviours including communication and team work in line with the House Code of Behaviours
31. Work well in a team and actively support and assist your colleagues.
32. Provide high quality relevant feedback to the managers
33. Work with all internal and external stakeholders, with a service-oriented collaborative, available and versatile approach.
Required Skills:
34. You will be able to demonstrate the desired Alexander McQueen behaviours
35. Previous experience of retail operations and helping a retail business operate efficiently
36. Ability to be flexible with regular travel and occasional weekend or evening shifts
37. Highly organized and have strong attention to detail
38. Highly motivated and able to work independently or as part of a team
39. Successful performance record and a demonstrated ability to deliver retail excellence
40. Ability to quickly establish strong credibility with team members and external resources
41. The ability, drive and desire to deliver outstanding results
42. Sound analytical and organisational skills
43. Fluent in English, other languages a plus
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
Regular
Start Date
2025-09-15
Schedule
Full time
Organization
Alexander Mcqueen Trading