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Hays are proud to be working with a well-known organisation committed to supporting individuals who have experienced homelessness and social exclusion. Through high-quality housing and tailored support services, they empower people to build sustainable, independent futures. Their approach is collaborative, creative, and deeply person-centred-valuing each individual and their journey.
Your new role
We are seeking a dedicated Targeted Support Worker to join a dynamic team delivering housing-related support across Mendip, with a focus on Frome and Shepton Mallet. This is a full-time role (37.5 hours per week) on a fixed-term contract until 31st March 2026, offering a competitive salary of £25,235 per annum. You'll work within a flexible rostered system between 08:00 and 20:00, primarily Monday to Friday, with occasional weekend and out-of-hours on-call responsibilities. You'll manage a caseload of up to 10 clients, providing tailored support to individuals with complex needs and histories of rough sleeping. The role is mobile, requiring a valid UK driving licence and access to a vehicle for business use.
Responsibilities include
- Conduct needs assessments and develop personalised support plans.
- Help clients maintain tenancies and access essential services.
- Provide budgeting advice and support income maximisation.
- Promote independence, self-esteem, and social integration.
- Liaise with external agencies and family/support networks.
- Maintain accurate records and produce quarterly reports.
- Source furnishings and essentials through grants and charities.
What you'll need to succeed
To thrive in this role, you'll need to be empathetic, resilient, and confident working with individuals facing complex challenges. You'll bring a proactive, person-centred approach and the ability to build trust and rapport with clients from diverse backgrounds. In addition, you should have:
- Experience supporting individuals with complex needs or challenging behaviours
- A strong understanding of homelessness and social exclusion
- Hold a valid Enhanced DBS
- A trauma-informed approach and experience in multi-agency working
- A commitment to equality, inclusion, and client empowerment
- A valid UK driving licence and access to a car
What you'll get in return
- The opportunity to make a meaningful impact in the lives of vulnerable individuals- A collaborative and supportive working environment
- Training and development opportunities
- Flexible working hours within a structured rota
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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